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'Your account isn't active - Your ads aren't running...'

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# 1
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We have a google non-for profit account which was granted in Dec 2013. Today, when trying to create an ad, I got the error message 'Your account isn't active - Your ads aren't running because we've disabled your account. Contact us'
Any help greatly appreciated. I have been running ads on the account constantly since I started in this role 2 years ago. 

1 Expert replyverified_user

Re: 'Your account isn't active - Your ads aren't running...'

Top Contributor
# 2
Top Contributor

@Classical O

When was the last time you made changes to that account?

'Your account isn't active - Your ads aren't running...'

Visitor ✭ ✭ ✭
# 3
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I am receiving the same message. I just took over this role for my organization, and it's been a few months since anyone has set up an ad. Next steps?

Re: 'Your account isn't active - Your ads aren't running...'

Top Contributor
# 4
Top Contributor

@Debbie W

Google requires that Ad Grant accounts be actively managed. If the account is not signed into at least once a month and does not receive at least one change within a 90 day period then the account may be paused or cancelled without notification.

 

If your account has been turned off because it hasn't met the requirements for active management, you can contact the AdWords team.

'Your account isn't active - Your ads aren't running...'

Visitor ✭ ✭ ✭
# 5
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I have same problem. How can I contact with AdWords Team?