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Why have we been denied an adgrant

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi There,

 

I am hoping someone may have some insight into our problem.

 

We received the following communication after enrolling in the Google Ad Grant program in Australia.

 

"Thank you for applying to the Google Ad Grants programme.

Regrettably, your organisation does not fall within our guidelines. For details on your country's requirements, click the "Eligibility & charity status" link shown for your country."

 

Our organisation, Reclink Australia, has been approved for the Google for Nonprofit.  We have been endorsed by the Australian Tax office for both DGR and ITE status.

 

I have read through the eligibility criteria and Reclink does not breach any guidelines.

 

Thank you for your assistance.

 

Matthew

 

1 Expert replyverified_user

Re: Why have we been denied an adgrant

Community Manager
# 2
Community Manager
Hi Matthew,

Welcome to the AdWords Community and thank you for posting your first question. I'm requesting a Google Grants specialist to look into your issue. You should hear an update soon- either here or via email.

Thanks,
Mini

Re: Why have we been denied an adgrant

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Mini.

Re: Why have we been denied an adgrant

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Sarah,

I have gone through the recommendations below. Our website is working and as far as I can tell I have entered the correct URL.

 

<edited by a Community Manager as noted below>
 
Note: this post has been edited by a Community Manager, in order to remove sensitive information. This is done to protect privacy and account security. Please also note that we ask that you do not request forum members to contact you outside of the forum.
 
Subject: RE: [1-2757000005931] Escalated Community Thread: Why have we been denied an adgrant



Hi Matthew,

Thank you for writing Google AdWords Community! My name is Sarah and I am happy to help you out. I have done a little bit of digging and it appears like the reason that your ad grants account may have been disapproved is because the website appears to not have been working at the time that you submitted the request. I would recommend making sure that the website works, that you are entering the correct website in the AdWords account that you are submitting (both the destination URL and the display URL), and that you are listing the correct website in the application.

After confirming all of the above, you should be able to re-submit the account with the correct URL. To learn more about the re-application process, please follow the instructions in this link.

If you have any questions, feel free to give us a call at 1-866-2-GOOGLE and we would be happy to help you out further!

I hope you have a great weekend!

Warm Regards,
Sarah P.

Re: Why have we been denied an adgrant

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi There,

I am still seeking assistance in this matter.

Kind Regards,

Matthew Jamieson

Re: Why have we been denied an adgrant

Top Contributor
# 6
Top Contributor
Hi Matthew,
I would recommend that you follow up with Sarah directly via her email.

However, snce this is an issue that your website was not available at the time it should be as simple as replying.

Re: Why have we been denied an adgrant

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Robert,

Thanks for your response. I have replied directly to the email that Sarah sent. However, there has been no response. The website was working at the time, it has been established for a number of years, which makes it all the more perplexing.
Kind regards,

Matthew Jamieson

Re: Why have we been denied an adgrant

Community Manager
# 8
Community Manager
Hi Robert,

It's a long weekend (Monday holiday) in the US so I'm guessing you will hear from Sarah on Tuesday or Wednesday.

Thanks for your patience,
Mini

Re: Why have we been denied an adgrant

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thanks Mini.