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Learn about the Google Ad Grants advertising program for nonprofits
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Still asking for Non-Profit Payment

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have non-profit account and I created an ad and it said it was active but then asked for my billing info to activate the ad. When I applied I skipped this and now it's asking again. I have followed all the instructions from previous threads and it always asks for credit card info and won't let me proceed by just accepting terms and conditions. I tried using the Ad Editor option but it didn't work. I tried calling Google and they aren't answering because of holiday traffic. I created this ad and it's time sensitive and I'd appreciate a solution as quick as possible. Can anyone help?

1 Expert replyverified_user

Still asking for Non-Profit Payment

Community Manager
# 2
Community Manager

Hi David,

Thanks for posting to the Community. I'm sorry to hear that you're having difficulty.

 

Can you please try setting up your account again by following these instructions?

 

As reminder, you must click on the blue "Get Started" button.

 

If the issue persists, please let me know. We're happy to help!

 

Best,

Spencer