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Recover Adwords Grant Customer ID

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have an adwords account that has been approved to the Google Adwords Grant, However I'm not sure what the ID number is, how to find it, or who originally set it up. Is there there a way to deactivate that account and reapply, or recover the existing account?

1 Expert replyverified_user

Recover Adwords Grant Customer ID

Top Contributor
# 2
Top Contributor

Recover Adwords Grant Customer ID

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I've already tried that, but because I don't know the email of the grant account or the customer ID they can't share the info with me. I thought it would be an email of one of the admins but had no luck with any of those. 

Recover Adwords Grant Customer ID

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

We're having the exact same issue. My experience with Support has been frustrating to say the least. We have an account but we cannot recover it! Did you ever find a solution?

Re: Recover Adwords Grant Customer ID

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I was finally able to recover the account. I was on the phone with google support and gave them the domain of our website. There were able to see that an ad grant account was pointed at that domain. (I think maybe they shared the customer is of the account with me at that point)Then I had to explain that no one has access to that account and eventually they sent me a form to fill out to request access to that AdWords account.

If you can get a hold of the ID Number the process becomes significantly easier. Also I found that if a rep tells you that they can’t do something you can request to speak with their manager and that person usually has a little more power. Also I’ve hung up and called again until I found someone who would share that info.


Good luck!


Jason Deutsch


Sent from my iPhone

Recover Adwords Grant Customer ID

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you for sharing your experience, Jason! This was super helpful! I'll keep trying!

 

-Andrew Baldwin