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Our organization was approved, but account is not activated

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My organization is a registered 501c3 organization and it is a social service organization that works with children.  We are not an educational institution or a childcare center, yet I keep receiving a message that my account can not be activated. Customer service continues to advise me to resubmit my organization, however, I keep receiving the same generic email.  I can't seem to find out what about my organization prevents my account from being activated.  Does anyone have any experience with this, were you able to get this problem resolved.  If so, how did you accomplish it.  Can someone please help me with this matter.  It is extremely frustrating.  

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Our organization was approved, but account is not activated

Rising Star
# 2
Rising Star

Hi Monique,

 

I'm sorry to hear about the trouble you're having.

 

Can you paste the exact message Google is sending you (minus any identifiable information)?

 

Have you followed Google's steps to create an AdWords account? You will need a correctly configured AdWords account in order to be accepted.

 

How to apply for Google Ad Grants: https://support.google.com/nonprofits/answer/3367461

 

How to create your AdWords account: https://support.google.com/grants/answer/1689506

 

Best,

 

John