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My ads are not running

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My NGO has been approved for Google grants program and we also received an email for the same. We also got an email from Google saying that your ads will go live in 24 hours. It has been a month to that. However my ads are still not live and now it says that -
Your ads aren't running because your account balance is exhausted. - Please make a payment. 

 

Please tell me what is to be done. I already spoke to support team thrice but it has not helped me. 
I have not entered any credit card information. 


1 Expert replyverified_user

My ads are not running

Top Contributor
# 2
Top Contributor

@Harmik W

I'll be glad to investigate this for you but I will need some additional information about your organization that we cannot post publicly here in the public forum due to privacy concerns. Please fill out this form and I can escalate for you.

My ads are not running

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We have submitted the form with necessary information. Request you to check.  

My ads are not running

Top Contributor
# 4
Top Contributor

@Harmik W

The issue was investigated and I have sent you a reply with next steps. If we can be of further assistance, please reach back out.