AdWords
4.6K members online now
4.6K members online now
Learn about the Google Ad Grants advertising program for nonprofits
Guide Me
star_border
Reply

How to ID the original GFN applicant email address?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a recurrent problem with nonprofits we sign up for Ad Grants. When we go to sign them up, the system tells us they already have a GFN account, and thus we have to request admin access. But frequently the nonprofit management/employees have turned over so much that none of the current staff knows who the person (or, most importantly, *what email address*) was originally used to sign the org up for GFN (and therefore must be accessed in order to grant us our administrative access).

 

This is doubly vexing since Google creates/holds a system entry even when the nonprofit is rejected for GFN. In that case, we're requesting admin access to a zombie account and wasting everyone's time.

 

My question, then: **Is there a process to uncover the admin email behind a current GFN account?** Even if it's a prescribed set of hoops that the nonprofit's personnel themselves have to jump through with Google, that'd be great info. Otherwise, organizations like this are just kind of adrift -- they've got an account with services waiting for them to use, all of which they can never access.

 

Thanks in advance!

 

Best,

Josh Barsch

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: How to ID the original GFN applicant email address?

Top Contributor
# 2
Top Contributor
The organization needs to be the primary administrator on the Google for nonprofits account. They will need to reapply. In doing so the application will be reviewed and after 14 days of no response from the previous administrator it will be reviewed by Google and new administrative privileges will be granted.

I stress, however, that this needs to be done by the organization and not by a third party agency.

View solution in original post

Marked as Best Answer.
Solution
Accepted by MosheTLV (Top Contributor)
September 2015

Re: How to ID the original GFN applicant email address?

Top Contributor
# 2
Top Contributor
The organization needs to be the primary administrator on the Google for nonprofits account. They will need to reapply. In doing so the application will be reviewed and after 14 days of no response from the previous administrator it will be reviewed by Google and new administrative privileges will be granted.

I stress, however, that this needs to be done by the organization and not by a third party agency.

Re: How to ID the original GFN applicant email address?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Robert. I'm still unclear, though, on *how* they re-apply, if the application process is halted by GFN recognizing the Tax ID number. If you know, can you clarify? Thanks!

Re: How to ID the original GFN applicant email address?

Top Contributor
# 4
Top Contributor

@Joshua B

Well, if Google is not recognizing the organization's EIN as belonging to a qualified nonprofit then that is something different all together.

 

However, if I am misunderstanding your previous reply and you are just looking at the steps they would need to take to reapply when the original login credentials have been lost, here they are:

 

 

If they don't have access to the organization's Google for Nonprofits membership account, they can request access to it by following the steps below.

  1. Go to the Google for Nonprofits membership application page.
  2. Make sure that you're signed in with the Google Account you want to use to access your organization's Google for Nonprofits account.
  3. Agree to the terms and submit your charity ID.
  4. Locate your organization in the results.
  5. Click 'Request Administrative Privileges'.
  6. Fill out the administrative access request form.

 

After they fill out this form, Google will send the account owner an email asking him/her to respond to the request within 14 days. The requester will receive an email notification once the current owner responds to the request. Note that the email will be sent to the account from which the request was made.

If the request is approved, they will be able to access the organization's Google for Nonprofits membership account using the account details supplied on the form. If the request is denied, they will not be able to access the membership account.

If the original owner does not respond within 14 days, a Google representative will review the request.

Re: How to ID the original GFN applicant email address?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hey Robert, thank you. Misunderstanding -- essentially, I was wondering if there was a more direct route than steps 1-6 in situations where the approval/rejection of the administrative request isn't an issue because the person who would receive that request is unknown/long gone from the organization. Sounds like there's no better way, but it sounds like you're saying Google is reliable in that review of the unanswered request, so that's something. Thanks!

Re: How to ID the original GFN applicant email address?

Top Contributor
# 6
Top Contributor
Yes, that is why they review after 14 days of no response. They recognize that people move and that emails change. They really want to do everything that they can to help out nonprofits while ensuring the safety of the organization's account.

Re: How to ID the original GFN applicant email address?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Fantastic. Thanks Robert!