AdWords
2.1K members online now
2.1K members online now
Learn about the Google Ad Grants advertising program for nonprofits
Guide Me
star_border
Reply

Help requested on forther steps in application process for Ad Grants

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

This week I submitted our application for Ad Grants and got a very quick response that our organization was approved but that there was a bug in the Ad Words account I opened. I was requested to open a new account on a different e-mail adress and send the new customer ID to them so that they could connect it to the application and continue the process. I managed to open a new account (in accordance with the manual for google grants) and get the old account disconnected from the e-mail adress I first used, thanks to the help of the Duch Google customer service.

They suggested to respond to the e-mail I received from the GoogleGrants application team but unfortunately that is a do not reply e-mail adress. 


So my question is; how do I get in touch with the GoogleGrants application team to inform them about the new Adwords customer ID I opened so that they can connect it to the GoogleGrants application of our foundation?

 

Thanks so much for your assistance.


Best

 

Niels van Buren

Mission-Summit foundation

www.mission-summit.nl

Netherlands

3 Expert replyverified_user

Re: Help requested on forther steps in application process for Ad Gran

Top Contributor
# 2
Top Contributor

Hello Niels, 

 

Welcome to AdWords Community.

 

You can contact AdWords Phone Support Team. Here are the details - https://support.google.com/adwords/answer/8206?hl=en

 

Please make sure to state that you are a Google Ad Grants recipient. If possible, have your nonprofit charity ID and your AdWords Customer ID available when contacting the team.

 

Hope it helps.

 

Thanks
Ratan

Join me on Google+


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Help requested on forther steps in application process for Ad Gran

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Ratan,

thanks for your advice. I already contacted the Dutch Adwords support team by phone but unfortunately they don't service the Google Ad Grants applications.... Therefore I turned to the forum.

Any other ideas?

Niels

Re: Help requested on forther steps in application process for Ad Gran

Top Contributor
# 4
Top Contributor

 

Hi Niels V,

 

Thanks for the update. I could not find a separate forum or support desk for Grant. I advised you according to what listed here https://support.google.com/nonprofits/answer/1658458?hl=en

 

Anyway, let me ping  more experts from the community, I am sure they can help on it ...

 

@MosheTLV 

@Jon_Gritton 

@Celebird 

 

Thanks
Ratan

Join me on Google+

 

 


About Me: Community Profile | Ratan Jha INC. | Splashsys Webtech
If this or any other post solved your question, do not hesitate to accept it as the solution.

Re: Help requested on forther steps in application process for Ad Gran

Top Contributor
# 5
Top Contributor

Our Grants specialist is @RobertCoats 

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Re: Help requested on forther steps in application process for Ad Gran

Top Contributor
# 6
Top Contributor
Hi Niels,
The steps to reapply should be in the email you received.

Essentially, you will go back through the application process but submit the new AdWords account CID. If you run into issues, please let me know and I can escalated this for you with the Grants team.

Re: Help requested on forther steps in application process for Ad Gran

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Robert,

thanks for your response. In that case I will do the application again.

Best,

Niels