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Help Getting Access to AdWords Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there!

 
My name is Blake Arata, and I'm a new administrator on the Google For Nonprofit account for an organization. Unfortunately, nobody on our team knows the login and password for the current AdWords account that is linked to our Ad Grant. Whoever applied for their grant is no longer on the team and we do not have access to their email/information. Is there any way to have this escalated to the Google For Nonprofits team so that we can get access to the email/CID that is associated with the account? Please let me know what steps are needed to give our team access. Thank you!
 
Best,
 
Blake
1 Expert replyverified_user

Help Getting Access to AdWords Account

Top Contributor
# 2
Top Contributor

Have you tried to recover the account  using this troubleshooter?

https://support.google.com/adwords/answer/3395033?hl=en

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’

Help Getting Access to AdWords Account

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Alguna persona podrá brindarnos ayuda en español? somos una ONG que está lidiando con Google Ad Grants para organizaciones sociales. No conseguimos ayuda. Gracias.

Help Getting Access to AdWords Account

Top Contributor
# 4
Top Contributor

@Apaer C;

Please post on the Spanish AdWords community;

https://www.es.advertisercommunity.com/#

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer’