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Help! About Ad Grants

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All, 

 

I'll be brief. I've contacted Google Support numerous times and through numerous methods. I work at a charity and the charity has a google for nonprofits account. However, the account had been inactive and I was recently authorized as administrative access. My intention was to create an Ad grants account. However, a new one I created could not be approved because there was another one in its place! 

 

I have no idea who created it or when. It does not have the correct display URL and I do not the customer ID or the email associated with it. The specialist and support have told me that they cannot help me regain access or remove the account without verification. I've told them that I've asked around my organization and that I do not know any details regarding that account nor does anyone else. They cannot help me move forward unless I have the information. I asked if I could provide them with an official request (from my directors) to remove that Ad grants account however, it seems the only way is to provide the customer id or the correct email.

 

Is there another way? What can I do??  Because I really don't have this information and the ad grants account is associated with the organization but isn't being used at all. Smiley Sad 

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author Anam T
April 2016

Re: Help! About Ad Grants

Community Manager
# 2
Community Manager

Hi Anam,

 

Thanks for posting to the Community. I'm sorry to hear about this frustrating situation. Because this is so account-specific, we will not be able to look into the matter from the public forum. But please look for an email from me so that I can look into this situation.

 

Cassie

Re: Help! About Ad Grants

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Cassie,

Thank you so very much for your help! I really appreciate it! Thanks!!

Help! About Ad Grants

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hi Cassie,

 

I am having a similiar problem - is there anyway someone could assisit me bring our Google Ad Grant back to life?

 

Felix

Blue Marine Foundation