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Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello!

 

Just wanted to ask if anybody is now into the Google Grants Pro upgrade process. We've sent the request for more than a month now (all the requirements were achieved), but haven't received a response yet. Should we wait a little longer? Re-send the request just in case?

 

Many thanks for your help/comments,

 

Juan

1 Expert replyverified_user
3 ACCEPTED SOLUTIONS

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Top Contributor
# 4
Top Contributor
Hi Jaun,
While GrantsPro applications used to be on a quarterly review the current process allows for a 7 day turn around. As such, the majority of applicants hear back within a week.

Since it has been over a month for you, I would recommend that you reapply.

However, before reapplying, I would recommend that you do two things:
1) Double check your email - especially your spam folder. Often the emails end up there.
2) Raise your campaign budget to $1,300 and see if your spend increases. If your spend does increase, then it means that your application was approved, you just never saw the email. If your ad spend doesn't increase, then the system cap is still in place which means your application was likely not received. At this point, go ahead and apply again.

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Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Top Contributor
# 6
Top Contributor
Hi Juan,
Yes, there is the budget cap you set and the "safety" cap set up in the system that does not allow you to spend over the allocated amount.

For instance, many grantees set up multiple campaigns (let's say 3 for this example) and incorrectly set them all to $330/day (for a total of $990/day in the account) instead of dividing $330 across all 3 campaigns or setting a shared budget. Regardless of how high the budgets are set the account itself will only spend up to $330 (give or take $5).

So, rest assured, there is no harm in setting the daily budget above the allocated amount. It is just bad practice to do so in the course of regular account management. But in this case, I recommend trying it to see if the new GrantsPro cap has been put in place on the account.

For others that are reading:
If you set your daily budget to $100 you are only going to spend $100. The safety cap in the system just protects from overspending on the account, it is not a replacement for good budget management.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi everyone,

Just in case somebody could find it useful, in our case it was also helpful contacting Adwords Support:

https://support.google.com/adwords/answer/8206?hl=en

Their answer:

"You are correct in assuming that your AdWords account XXX-XXX-XXXX is approved for Google Grantspro. You may go ahead and increase the budget as per the policies provided in the following article: http://www.google.com/grants/details.html. Ideally, a communication must have been sent out once the approval was done however if that was missed, its a good thing that you contacted us for a quick check Smiley Happy"

Thanks everyone for your help again.

Cheers,

Juan

View solution in original post

Re: Grants Pro Request - No Response Yet

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hello Juancarre,

 

Welcome to AdWords Community.

 

Please check your email address with which you have applied for the Google Grants Account. It ideally takes unto 1 month (or vto get reviewed. Once reviewed the Grants Team will send you an email with further steps.

 

Please be very careful when you get an email update. You have to give them a new email address which has an AdWords account without Billing information and the Customer Id of the account so they can link your approved Google Grants request to the AdWords account.

 

You will find more details in the email you would receive. Please follow the instructions carefully.

 

Hope this Helps.

 

- Prashanth Reniguntala

Re: Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Prashanth,

Many thanks for your quick response.

We do have a Google Grants account, and we are getting no response back to the Google Grants Pro upgrade request at the moment. Do you have any experiences with the approval for Grants Pro?

Thanks again,

Juan
Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Top Contributor
# 4
Top Contributor
Hi Jaun,
While GrantsPro applications used to be on a quarterly review the current process allows for a 7 day turn around. As such, the majority of applicants hear back within a week.

Since it has been over a month for you, I would recommend that you reapply.

However, before reapplying, I would recommend that you do two things:
1) Double check your email - especially your spam folder. Often the emails end up there.
2) Raise your campaign budget to $1,300 and see if your spend increases. If your spend does increase, then it means that your application was approved, you just never saw the email. If your ad spend doesn't increase, then the system cap is still in place which means your application was likely not received. At this point, go ahead and apply again.

Re: Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you Robert. We'll try that way.

I didn't know that there was a system budget cap, thought the cap was the daily budget you set according to the $330 maximum. I guess there wouldn't be a problem in that case increasing the daily budget even if we haven't seen the mail...

Thanks!

Juan
Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Top Contributor
# 6
Top Contributor
Hi Juan,
Yes, there is the budget cap you set and the "safety" cap set up in the system that does not allow you to spend over the allocated amount.

For instance, many grantees set up multiple campaigns (let's say 3 for this example) and incorrectly set them all to $330/day (for a total of $990/day in the account) instead of dividing $330 across all 3 campaigns or setting a shared budget. Regardless of how high the budgets are set the account itself will only spend up to $330 (give or take $5).

So, rest assured, there is no harm in setting the daily budget above the allocated amount. It is just bad practice to do so in the course of regular account management. But in this case, I recommend trying it to see if the new GrantsPro cap has been put in place on the account.

For others that are reading:
If you set your daily budget to $100 you are only going to spend $100. The safety cap in the system just protects from overspending on the account, it is not a replacement for good budget management.

Re: Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Perfectly clear now Robert, many thanks for your help. Cheers, Juan
Marked as Best Answer.
Solution
Accepted by topic author juancarre
September 2015

Re: Grants Pro Request - No Response Yet

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi everyone,

Just in case somebody could find it useful, in our case it was also helpful contacting Adwords Support:

https://support.google.com/adwords/answer/8206?hl=en

Their answer:

"You are correct in assuming that your AdWords account XXX-XXX-XXXX is approved for Google Grantspro. You may go ahead and increase the budget as per the policies provided in the following article: http://www.google.com/grants/details.html. Ideally, a communication must have been sent out once the approval was done however if that was missed, its a good thing that you contacted us for a quick check Smiley Happy"

Thanks everyone for your help again.

Cheers,

Juan