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Google nonprofit problem - account suspended after site verification delay

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone

 

We are a national charity based in the UK. Our Adwords account has been suspended as we've had issues trying to verify our domain which meant it took more than the 3 weeks specified by Google. I want to appeal the decision as we have now managed to verify our domain, but I don't know who to contact. We don't want to lose our account or our Google grant, which we've had in place for some years now.

 

Any ideas please?

 

Many thanks in advance!

 

Jenny

 

 

1 Expert replyverified_user

Google nonprofit problem - account suspended after site verification delay

Rising Star
# 2
Rising Star

Hi Jenny,

 

I call the AdWords support line on my accounts where I don't have a dedicated AdWords support representative. I'm generally very satisfied with the level of service. In the USA, the number is +1 866 2GOOGLE. After doing some research, it appears that the UK support number is 0800 026 1713. That number is available Mon-Fri, 9am - 6pm and subject to business and website qualification.

 

Good luck!

Jim Vaillancourt, AdWords Rising Star, LinkedIn
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Re: Google nonprofit problem - account suspended after site verification delay

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you so much Jim! I'll give that a try.

Kind regards

Jenny