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Getting access to sort out Application

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

This email is to confirm that we have sent your request for administrative access to the current administrator(s) of the Google for Nonprofits membership account for Hear the World Foundation. The current administrator(s) have 14 days to respond to your request. If the administrator(s) do not respond within 14 days, a Google representative will review the request and may transfer ownership of the Google for Nonprofits membership account to you if they can verify that you are a member of the organisation.

Sincerely,

The Google for Nonprofits Team

 

Above e-mail was received, however our client did not get an e-mail to grant us access. She has been fighting quite a bit in getting her Grants sorted, and now that we have taken over we have the textbook AdWords account ready for her, but we can't seem to get access to the account. Is there any easy way to get in touch with a support rep so that we can sort this out? Thanks in advance for your expertise. 


1 Expert replyverified_user

Re: Getting access to sort out Application

Top Contributor
# 2
Top Contributor
If your client wants you to be an administrator on their Google for Nonprofits (G4NP) account, they will be able to approve the request that you just sent. If they do not respond to the request then Google will review it in 14 days as indicated within the email you received.

With that said, you do not need to be an administrator on their Google for Nonprofits account to set up the Google Ad Grants account for them. All you need to do is set up the AdWords account to use with Google Ad Grants and then simply provide your client with the customer ID number and they can submit it through the Google for Nonprofits portal for enrollment. Just be sure to add your client as an administrator on the Google Ad Grants account.

Re: Getting access to sort out Application

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks Robert.

Somehow the client is not receiving the request, and that just leaves me guessing who the administrator is. In other words: What did the client do?

Obviously the AdWords helpdesk can't help me much further, because they do not have access to the Google Grants application database. Which means that I either have to instruct the client on how to update the application in the Google for Nonprofits portal, or sit out the 14 days... Thanks for your help. I will see what I'll do.

Re: Getting access to sort out Application

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Is there perhaps any Google Nonprofits specialist that can reach out to me and help me faster? TIA.

"

--- 
Name deleted
Administration Pending Review:
The administrators of your organisation have been notified of your request and you will receive an email with their decision.


No-one has received a notification. 

Re: Getting access to sort out Application

Top Contributor
# 5
Top Contributor

@sierrrd

Is you client able to log in to their Google For Nonprofits account?

Re: Getting access to sort out Application

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
She is, but she doesn't know what to do. That's why we came into the picture. And now we're stuck. Any Google Reps here?

Re: Getting access to sort out Application

Top Contributor
# 7
Top Contributor

@sierrrd

Any Google Reps here?

The AdWords Community provides peer-to-peer support with much of the support being provided by product experts (also called Top Contributors) such as myself. For a Google rep you will want to contact them using one of the means listed on the contact methods page. Those support channels typically handle AdWords related queries but many of the reps are also very knowledgeable with Ad Grants - however, for many Ad Grant issues they often refer users back to this forum.

 

With that said, I am the Ad Grants Top Contributor/product expert here in the community and I am happy to help you get your client's account launched.

 

Since you have stated that your client has access to her G4NP account and since you stated that you have created an Ad Grants account following the Account Creation Guide, you just need to have your client follow these steps to finish signing up for Google Ad Grants.

 

  1. Sign in to the Google for Nonprofits account.
    Make sure to sign in using the Google for Nonprofits administrator account. This is the account that was used when your client applied for Google for Nonprofits. 
  2. Click the 'Sign up now' button. This will take you to the products enrollment page.
  3. Click the 'Enroll' button beneath Google Ad Grants.
  4. Confirm that the AdWords account is configured correctly. (If you followed the steps, it is.)
  5. Enter the AdWords customer ID for the account you created in the form field and complete the form.
  6. Click 'Enroll'.

 Once that is done, your client will receive an email in 24-48 hours stating that everything is approved. You will likely want to keep an eye on the Ad Grants account in case she misses the email. Once approved, the "enter billing" message prompt will go away.

 

In some cases, you may still have to accept the terms and conditions before the account will go live.

 

If you need further assistance, feel free to reach out. Or you can use the methods I mentioned above for contacting a Google rep.

Getting access to sort out Application

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

It is all sorted. Thank you. 

 

Getting access to sort out Application

Top Contributor
# 9
Top Contributor