AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

5.1K members online now
5.1K members online now
Learn about the Google Ad Grants advertising program for nonprofits
Guide Me

Cannot access account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am posting this from my personal account as I cannot access the account my Adwords account was set up on. 


Here is the situation: I signed up for Google Grants a few weeks ago using an email account with our domain in it ( Then the company that hosts our email switched from Google to Microsoft Exchange, and since then I have been unable to access the ad words account. When I try to log in using the email and password that was set up, it gives me the "The email or password that you entered is incorrect" message. I know 100% that the email and password is correct. Is there any way I can recover the account?



Re: Cannot access account

Community Manager
# 2
Community Manager
Hi Aaron,

I just escalated your issue to our team, so they'll reach out to you via email. If you can't access your account through that email address, the team can ask you some additional security questions to work to get you access.