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Attemping to Transfer Google Grants Account Ownership

[ Edited ]
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# 1
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So, our Non-profit received a Google Grant...and then the person who was going to run it cannot, due to other duties, so since the access was tied to her account we submitted a request through our <edited by a Community Manager as noted below> 

 

She then received a notification to approve this transfer (see below). But when she clicks on the link it actually asks her to sign in and then go through the application process again. It doesn't approve anything. Anyone know who to contact on this matter because it seems like we are in some kind of endless loop.

 

Many thanks, Travis 8)

 

---------- Forwarded message ----------
From: <googlefornonprofits-noreply@google.com>
Date: May 5, 2016 10:02 AM
Subject: Google for Nonprofits Affiliation Request Reminder
To: <"name"@gmail.com>
Cc:

Hello,

This is a friendly reminder that you need to respond to an outstanding request for administrative access to your Google for Nonprofits membership account.

If you approve this administrator, he or she will be able to view information associated with your Google for Nonprofits account. This includes your name, email address, and phone number, as well as organization information and product enrollments. He or she will have full control over the account, including the ability to remove you as an administrator and apply for Google products. Your decision will be shared with any other administrators of this account via email.

IMPORTANT: If you do not respond within 10 days, your organization's membership account will be reviewed by a Google representative who may transfer ownership of your organization's Google for Nonprofits Membership Account to the requester. If this happens, you will no longer be able to access and manage your Google for Nonprofits membership account. It will not affect your access to other Google products and services that you use with this Google account.

Please respond to this request by signing into your account at https://www.google.com/nonprofits/account/home.

Sincerely,

The Google for Nonprofits Team


Application Information:
Charity ID:
Organization:

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.

account requesting the transfer.

1 Expert replyverified_user

Re: Attemping to Transfer Google Grants Account Ownership

Top Contributor
# 2
Top Contributor

Hi Travis,

@talexander - I'll be glad to investigate this for you but I will need some additional information about your organization that we cannot post publicly here in the public forum due to privacy concerns. Please fill out this form and I can escalate for you.

 

In the interim, please remove personally identifiable information such as email addresses to help protect your privacy.