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Approved - but ads aren't running (DBA issue?)

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I got this error:
Regrettably, your organization does not fall within our guidelines. For details on your country's requirements, click the "Eligibility & charity
status" link shown for your country:
https://support.google.com/grants/answer/1705991.

But we are a nonprofit in good standing. I believe the issue may be related to the fact that when we signed up for google nonprofits, we were using our legal name--and now that I'm trying to sign up for the google ad grant we're using a DBA. I believe the original reason we were denied (before this time) was that the URL didn't match the nonprofit URL on file. So I reactivated that old site, just to get approved for the grant. Then I planned to request an additional URL based on our name change. (Seems you can only request a new URL after you are approved for Google Ad Grants).
But I can't figure out what to do to move forward. Help?

1 Expert replyverified_user

Approved - but ads aren't running (DBA issue?)

Community Manager
# 2
Community Manager

Hi Elizabeth,

 

Do you still need help with this?

 

Cassie