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Adwords account got suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Today, I logged in and saw the red bar:

Your account is suspended - We've had to suspend your AdWords account because it contains major or repeated violations of our advertising policies.

 

I don't understand what repeated violations as all the ads and landing pages are Approved and Eligible from the start.

 

I never got any notice and my ads weren't ever violating any policies (from the start).

 

Landing page:

http://choiceroofs.com/roofing-oklahoma-city/

 

The only thing we added recently is the chat popup. Can that be a problem?

3 Expert replyverified_user

Adwords account got suspended

Top Contributor
# 2
Top Contributor

Hi,

 

Yes, the popup that takes over my screen about 10 seconds in... is bad and will bring about issues with AdWords and consumers, too. I closed the whole website as soon as it took over my screen and forced me to click yes/no. You are punishing your visitors with this. Let people control their actions while visiting your website.

 

Kind Regards,

 

James 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Adwords account got suspended

[ Edited ]
Top Contributor
# 3
Top Contributor

At this stage ("repeated violations") not much we can help with,

The chances of Google reinstating  the account are slim.

Sorry;

Moshe, AdWords Top Contributor , Twitter | Linkedin | Community Profile | Ad-Globe
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Adwords account got suspended

Top Contributor
# 4
Top Contributor

You will have received emails that tell you the policy that was breached. As already stated, "major or repeated violations" is impossible to fix. 

 

Possibly your site has been promoted from another account at some stage?