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Ad words grant account is approved but not online

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Our application has been approved for Ad Grants, but the ads are not online. Under campaigns next to the keywords it the little bubble it says" No Your ads are not running because there is a problem with your billing information."

When I go to billing information I see the following:

 

In the billing information section it says in a red banner: 

"Your ads aren't running To resume serving ads, you'll need to review and accept your Terms and Conditions."
Should I go ahead and accept the terms or is that not something I am supposed to do with the Ad Grant
1 Expert replyverified_user

Re: Ad words grant account is approved but not online

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Christus V,
Welcome to the community.

Yes, please accept the T&Cs from Adwords and that should do the trick.

 

If you run into any issues, please follow back up.

Re: Ad words grant account is approved but not online

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I'm running into the same problem. Even though I accepted the T&C and confirmed my email, I still see "Your ads are not running because there is a problem with your billing information." under "Showing ads right now?". When looking under Billing Settings, it correctly shows "This account is not billed." Does it take some time after approving the T&C or is there something else I need to do?

Re: Ad words grant account is approved but not online

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I'm having this same issue now. Did you get this resolved?

Re: Ad words grant account is approved but not online

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I am also having the same issue, though I already accepted the T&C. 

Re: Ad words grant account is approved but not online

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

Hi All,

 

This is a very common problem when you setup account. Biggest problem occurs on payment method.

You should take care of following details:

 

  • Accept terms and condition
  • Clearly mention your payment method.
  • Re-check your account after half an hour. Some times you use your credit card for payment but your concern bank deny to make payment.
  • Clearly mention your billing address.

These are some essential points, you should take care.

 

Please put your exact problem here if you still face problem.

 

Thanks

Re: Ad words grant account is approved but not online

Top Contributor
# 7
Top Contributor
@Doug B - This should have cleared in 24-48 hours so if you are still running into issues let me know and I will escalate.

Re: Ad words grant account is approved but not online

Top Contributor
# 8
Top Contributor
@My Furry V - It can take 24-48 hours after accepting the T&C. Let me know if you are still running into issues after 48 hours.

Re: Ad words grant account is approved but not online

Top Contributor
# 9
Top Contributor
@World Cancer R - give it up to 48 hours after accepting the T&C. If you are still running into issues, let me know and I can escalate.

Re: Ad words grant account is approved but not online

Top Contributor
# 10
Top Contributor
@Virendra Kuma,
Thank you for jumping into offer assistance. These are Grant accounts so they will not have credit cards or other billing information associated with them.