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Account Cancelled?!?!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am managing an account for a client that has been approved, and their status says approved.  In the adwords account is the message

 
"Refund details
You canceled your account on Apr 5, 2017
Note: because it can take several days for any remaining costs to affect your balance, you might be charged one more time."
 
I don't know who or why this was done, but how do I get it activated again?
 
The acct is 340-800-6399
 
Thanks,
Rob
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Marked as Best Answer.
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Accepted by James_Clemens (Top Contributor)
May 2017

Account Cancelled?!?!

Top Contributor
# 3
Top Contributor

@Rob P

Please see my thread about the recent Ad Grants suspensions and steps to take.

 

If you feel that those steps do not apply to your particular situation then, please contact AdWords Support regarding this issue.


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Account Cancelled?!?!

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Did you apply for Google for Nonprofits? If so, and you're approved in there you may need to check with AdWords to make sure they routed your nonprofit account to your existing AdWords account. For two accounts I manage they were not properly mapped and we experienced downtime until they fixed it. 

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
May 2017

Account Cancelled?!?!

Top Contributor
# 3
Top Contributor

@Rob P

Please see my thread about the recent Ad Grants suspensions and steps to take.

 

If you feel that those steps do not apply to your particular situation then, please contact AdWords Support regarding this issue.