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Technical difficulties during exam

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Roughly halfway through with my AdWords Search exam, I got a “could  not process request” error when attempting to submit an answer. I'm guessing I'll have to wait 24 hours to re-take. I'm wondering if anyone else is having trouble with the exams or know of a server-side issue? 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by James_Clemens (Top Contributor)
January

Technical difficulties during exam

Top Contributor
# 2
Top Contributor

Hello @Will H,

Are you using the new system? They updated some things today, as the test are now no longer view able in Partners.

Did you use the old system or Academy of Ads system? In the past they recommended contacting support: contact us here

If its Academy, use this email option: Who should I contact if I have a question about the Academy for Ads site or any of the training courses? A: If you have questions or run into any issues, just contact us and our team will follow up within 24 hours.





Spencer Wade, AdWords, G+ & WebSearch Platinum Top Contributor
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View solution in original post

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
January

Technical difficulties during exam

Top Contributor
# 2
Top Contributor

Hello @Will H,

Are you using the new system? They updated some things today, as the test are now no longer view able in Partners.

Did you use the old system or Academy of Ads system? In the past they recommended contacting support: contact us here

If its Academy, use this email option: Who should I contact if I have a question about the Academy for Ads site or any of the training courses? A: If you have questions or run into any issues, just contact us and our team will follow up within 24 hours.





Spencer Wade, AdWords, G+ & WebSearch Platinum Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here
Find me on: Google+ | Twitter | Directory | Partner

Technical difficulties during exam

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your help - I'll put in a support ticket. I've been using Ad Academy, but their links to the exams still punt me back to the old Partners site.

Technical difficulties during exam

Badged Google Partner
# 4
Badged Google Partner

Hi Will,

One of my employees tried to access a test yesterday and couldn't even get there. It looks like Google moved things over to the new platform. Maybe it happened during your exam?

 

Good luck finishing!