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Google Adwords Display Advertising Exam stopped working

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# 1
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Hello Everyone,

 

After running everything smoothly, Google Adwords Display Advertising Exam stopped working at 75%. I have still 45 min left!!! WHAT TO DOOOOOOO...

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Google Adwords Display Advertising Exam stopped working

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# 2
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Ah snap just catching up here... Based on the time-stamp, I missed ya.. Sorry about this... I am reporting the issues now. 


Spencer Wade, AdWords, G+ & WebSearch Platinum Top Contributor
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Google Adwords Display Advertising Exam stopped working

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# 3
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Thanks @Spencer_Wade

Google Adwords Display Advertising Exam stopped working

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# 4
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My team spent some time tonight trying out various things and found that we could only make the tests work correctly, from start to finish, by using 32-bit Firefox web browser completely stripped (no add-ons) and with history clean (nothing in cache). 

 

Hope this helps.

 

Kind Regards,

 

James

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Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Adwords Display Advertising Exam stopped working

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# 5
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@James_Clemens,

 

Thats a relief! But that's not a sustainable solution. I have checked on chrome this after certain time, the exam api fails to authenticate with the account and it just stops working. I think, there should be some permanent solution. Who knows, when it will have same issue on 32bit as well Smiley Tongue

I have finished all my exams except Search and Display. So, at the 76th question, it got stuck permanently. But before that also, it was bothering me from 53rd q. So, i had to refresh, wait log out log in and i moved it forward to 76. Smiley Sad Frustration is overloaded

 

Best,

Avijit 

Google Adwords Display Advertising Exam stopped working

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# 6
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Hi @Avijit Roy,

 

I understand and do not expect this to be the permanent solution.

 

However, my team spent a few hours testing all browsers and various other variables and found a workaround that worked... and it is our hope that it helps others, even one person, have a workable solution while the AdWords team figures out the cause of this bug.

 

I also understand your frustration... since nothing can bring back the lost test mid-stream. It is lost and the test cannot be resumed, score cannot be credited, etc..

 

Cheers,

 

James 

____________________________________________________________
Google My Business & Google AdWords Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Google Adwords Display Advertising Exam stopped working

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# 7
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Hi @James_Clemens,

 

I understand. Thank you for the workaround. Will try that tomorrow for sure on Search Exam. As I can not retake display for another week.

 

(Y)

Best,

Avijit