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Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have two problems:

1) i found that language switcher which i can select exam language is missing. (changing google account language (so i can pass exam in english instead of guessing how the translated answer should be) works but is very time consuming)

2) More important problem - I already have fundamentals exam (valid until sth like nov 2018 and appearing in academy for ads profile), and all exams passed but i still see information that i need Adwords fundamentals as a prequisite for it and because of it i cannot take exam for example for google shopping or video campaigns. The problem is i passed this exam and it's more than half year before i should retake fundamentals.

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Accepted Solutions
Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
July

Re: Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Well... I have somewhat "fixed" this problem by contacting support through chat...

 

Somewhat... because idiots work there who probably didn't read my messages with comprehension and "fixed" not as it should be but it still works.

 

For now i have two (yes, two - never thought it can be possible) video certifications (1x valid until nov '18, 1x to april '19) and without passing exam i received "free" product ads certification valid until nov '18.

 

Problem pushed few months to future, i'm happy because i have certification and agency have its certification

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Re: Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

And here screenshot of exams. All taken in English language last year.

 

adwordsfundamentals.jpg

Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have exactly the same problem. Extremely annoying, did you manage to figure it out by any chance?

Marked as Best Answer.
Solution
Accepted by James_Clemens (Top Contributor)
July

Re: Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Well... I have somewhat "fixed" this problem by contacting support through chat...

 

Somewhat... because idiots work there who probably didn't read my messages with comprehension and "fixed" not as it should be but it still works.

 

For now i have two (yes, two - never thought it can be possible) video certifications (1x valid until nov '18, 1x to april '19) and without passing exam i received "free" product ads certification valid until nov '18.

 

Problem pushed few months to future, i'm happy because i have certification and agency have its certification

Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Top Contributor
# 5
Top Contributor

Hi Patrykc,

 

That is an interesting fix alright.

 

Thanks for the update and we're happy the resolution moves things forward for you and the agency.

 

Cheers,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Cannot take certification exam because i dont have fundamentals (which i have passed and valid)

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Try changing your language - the problem for me was that I took my first exams in US English but was trying to take the second one in UK English. Weird one but at least it's a simple fix once you know.