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AdWords Specialists Tests - Not Valid?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Back in 2016 I took the Google AdWords Specialist Challenge. On September 29th, I had passed all of the certifications and I claimed my certificate (it is sitting on my desk now). I go today to look and all of my tests say "not yet attempted" so they have all disappeared, even though it has not been even a year since I passed them all. My certificate says valid 2016-2017. I talked to Google and they are telling me that the tests are ONLY valid for the framed certificate and not valid otherwise. This cannot be right. The Google person I talked to on the phone told me this line:

 

*Please note! In order to receive a framed Specialist certificate, participants must be signed up for Google Partners, affiliated with your agency, and opted-in to receiving Partners emails.

 

from this link: 

 

https://www.en.advertisercommunity.com/t5/Google-Specialist-Challenge-2016/Welcome-to-the-Specialist...

 

states that the tests are only good for the framed certificate.

 

Is this right? Is anyone has having/has anyone else had this problem?

 

Thanks!

2 Expert replyverified_user

AdWords Specialists Tests - Not Valid?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Note, my Analytics certificate has also disappeared, even though it is not part of the Specialist challenge and is valid through December 28, 2017. 

2017 Specialist Challenge - Time to Study Up!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Does this test only count toward the framed certificate? Also, since the challenge is starting up again are all my past tests now expired? See my other question here: https://www.en.advertisercommunity.com/t5/Get-Certified/AdWords-Specialists-Tests-Not-Valid/td-p/119...

AdWords Specialists Tests - Not Valid?

[ Edited ]
Top Contributor
# 4
Top Contributor

Hi,

 

EDIT: I have moved all of your questions to this thread. It is too confusing otherwise. 

 

No, that is incorrect. The tests are one-in-the-same. There are not special tests for the challenge and other tests for typical use. 

 

If you are not seeing your tests within your Google Partner personal profile, then most likely reason is that you took the tests with a different email address. Testing and certifications are tied to a specific email address. 

 

AdWords certifications expire 12 months from the date of award. Mobile Site (new exam) certification expires 12 months from date of award. Analytics exam expires 18 months from date of award. (please note that Analytics exam is not part of the specialist challenge.) 

 

Kind Regards

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

AdWords Specialists Tests - Not Valid?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks James, I have email confirmation that is it with the email address I am trying to get verified. Do you have any advice as to how to get this rectified? Google Support has told me three times now that the Specialist Challenge is only valid for the framed certificate. 

AdWords Specialists Tests - Not Valid?

Top Contributor
# 6
Top Contributor

Hi,

 

Please log out of all Google accounts, clear your web browser, restart your computer and then log back in to the Google Account that was used for your Google Partners account (which is where you take the tests) and then go to My Profile (top tab on left hand menu stack) and then go down the page and see what certificates are showing. Towards the bottom of the page, you will see a 'share with' (change that to public) link that is shareable. Please post it here so that we can see it. This is what the link does.

 

Kind Regards,

 

James 

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

AdWords Specialists Tests - Not Valid?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Here is the link, showing I have no certifications:

 

https://www.google.com/partners/#i_profile;idtf=104577887204521269511; 

 

Yet attached is a screenshot showing the 'congratulations' email coming to the email address associated with the account on 9/29/16 as well as a photo of my framed certificate. 

 

http://imgur.com/a/VRyYW

 

AdWords Test

 

Analytics Test

AdWords Specialists Tests - Not Valid?

Top Contributor
# 8
Top Contributor

Hi Claire,

 

Thank you for the additional info I requested. 

 

I have escalated this to our Google Partners team for further review. Myself or someone on the team will reply once they are able to review and assist further. 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

AdWords Specialists Tests - Not Valid?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi James,

 

Thanks for escalating this. Is there any word on a solution yet? I am also speaking with a representative over the phone, but I have been working on this since Monday and she is the original one who told me the tests were different so I am not receiving any help from her. 

AdWords Specialists Tests - Not Valid?

Top Contributor
# 10
Top Contributor

Hi Claire,

 

It is still being reviewed. 

 

I can say that many, many people took the exams for the specialist challenge and they are indeed the exact exams that are offered all year long. There is no difference... and the study materials are the same... the tests are the same. And once the exams are passed, the certifications appear in a member's profile just the same, too. 

 

Try this, open Google Partners with the account you were certified in and then look towards the top, middle of the screen and click on the Help button... and then click on Live Chat. See if you get someone else that you can explain "I passed the tests last year on 9/29/16 and now all my certifications are no longer showing here in my Google Partners account." 

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile