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reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Full business name: Fat Cat Design
2. Current business address: 198 Thompson Street, Halifax, MA 02338 
3. Current telephone number: 603-496-2890/781-754-0623
4. Google Maps URL https://www.google.com/maps/place/Fat+Cat+Design/@41.9753231,-70.8997327,17z/data=!3m1!4b1!4m5!3m4!1...
5. Website (if applicable) www.fcdesign.net

 

I have 5 reviews that were posted this week, but the hyperlink on my GMB page and my Google maps page only say "1 review."  When you click on "1 review" it does show the 5 reviews, but why is it initially just saying "1 review"?Screen Shot 2018-01-11 at 9.51.02 AM.pngScreen Shot 2018-01-11 at 9.50.52 AM.png

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Jamie R
January

reviews: I have 5 reviews, but Google only says "1 review"

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

There is an algorithm that checks the reviews for content as they come in. It also checks the frequency and if there are 'too many' left within a short time span they may not be visible right away.

View solution in original post

Re: reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi, I have the same issue - have you had a response yet? 

Is there a customer services number you know of?

Thanks

reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Paul,

I never received a response, but after about a week my reviews did start to populate on my GMB profile. I think it was because the reviews were "being reviewed" so to speak. How long has yours been doing this? If they are new reviews, it may take a week or so. 

Marked as Best Answer.
Solution
Accepted by topic author Jamie R
January

reviews: I have 5 reviews, but Google only says "1 review"

Participant ✭ ✭ ✭
# 4
Participant ✭ ✭ ✭

There is an algorithm that checks the reviews for content as they come in. It also checks the frequency and if there are 'too many' left within a short time span they may not be visible right away.

reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you, Yan! :)

Re: reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thanks Yan

reviews: I have 5 reviews, but Google only says "1 review"

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

My counter is stuck on 20. We did get a bunch within 48 hours as soon as reviews went live(30+). Will the rest eventually appear? These are legitimate reviews. 

Thank You!