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"BOOK" button on GMB panel links to wrong appointment service - need to remove or edit

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Charles Blades Barber Spa

2. 180 2nd Street #6, Oakland, CA 94607
3. (510) 834-8330

4. https://www.google.com/maps/place/Charles+Blades+Barber+Spa/@37.7936503,-122.2695842,15z/data=!4m2!3...

5. http://www.charlesbladesbarberspa.com/

 

The Issue:

GMB page on mobile and info. side panel is displaying a "BOOK" button which leads to an appointment service powered by Appointy. Business owner used Genbook and uses this booking URL:

 

https://www.genbook.com/bookings/slot/reservation/30263106

 

Customers and business owner is confused - customers are showing up with appointments made on the wrong appointment service. How did this other appointment page get created in the first place? Please advise on fix? I don't see a way to edit this field from the business.google.com panel for the business.

 

Screen Shot 2017-07-16 at 10.44.07 AM.png

1 Expert replyverified_user

"BOOK" button on GMB panel links to wrong appointment service - need to remove or edit

Top Contributor
# 2
Top Contributor

you need to contact business support regarding this.

Only they can fix it

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile