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new address won't update?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I recently created a mybusiness account and verified our new address, I've suggested an edit and it's still showing up the old address whenever you search for us at "Elliott's News." It's relatively inconvenient that it hasn't updated in over a week.

Cheers. 

New Address: 146 Monroe Center NW Suite 170 Grand Rapids, MI 49503-2602

Old address: 21 Ottawa NW, Grand Rapids, MI 49503

1 Expert replyverified_user

new address won't update?

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

 Hi @Bill B - have you verified the listing?

new address won't update?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes... I verified the new location.... I never had a mybusiness account when i was at the old location.

new address won't update?

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

My suggestion @Bill B would be to request the location be removed from Google Maps  mark the location closed. More info here: https://support.google.com/business/answer/4669092?visit_id=1-636489705740669561-671353180&hl=en&rd=... - I'd even click on "suggest edit" with the old location address. 

 

If after a couple days that doesn't work I would suggest reaching out to GMB support via Twitter (@GoogleMyBiz)

new address won't update?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Now it just simply will say my business is permanently closed when people search "Elliott's News"

Re: new address won't update?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Bill,

 

Here are a couple of suggestions:

 

1. Add your website to your GMB account. It isn't showing up in your knowledge panel. I assume your site is: http://elliotts-news.business.site/

 

Elliots Knowledge Panel.png

 

2. Go to maps and search the new address. You will see "Add A Missing Place". Add your business.

Elliots Map.png

 

3. The structured markup for LocalBusiness appears to be formatted incorrectly. Fix the spacing issues so it can be interpreted correctly

 

Elliots Structured Markup.png

new address won't update?

Collaborator ✭ ☆ ☆
# 7
Collaborator ✭ ☆ ☆

@Bill B the business at the old address is showing up as permanently closed - what is your new locations maps url?

new address won't update?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

The new address url

https://goo.gl/maps/Ki7NTQzV3Mq

Re: new address won't update?

Top Contributor
# 9
Top Contributor

Hi @Bill B,

The listing at the old location must be reported as Permanently Closed since the business no longer operates at that location.

The new location already exists on the Local database and can be found on Google Maps.

https://www.google.com/maps/place/Elliott's+News/@42.966218,-85.6719912,19z/data=!3m1!4b1!4m5!3m4!1s...

Once you mark the old location as permanently closed it should fade out becoming less relevant and the listing for the new location would become the most relevant.




treebles, Google My Business Top Contributor