AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
2.9K members online now
2.9K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Wrong directions in Google Maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Directing people to our business has them going to a street with no access to our building.

18520 Stony Plain Rd is the proper address. But to get to our front entrance a road that is unrecognized is required.

1. Full business name Bell Media
2. Current business address 18520 Stony Plain Rd, Edmonton, AB  T5S 1A8


3. Current telephone number 780-486-2800
4. Google Maps URL  https://www.google.ca/maps/place/Bell+Media/@53.5418837,-113.6435218,17z/data=!3m1!4b1!4m5!3m4!1s0x5...

 

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Trevor S
February

Wrong directions in Google Maps

Top Contributor
# 8
Top Contributor

Hi @Trevor S

 

Got  a word back from Google:

 

The driving directions have been updated and should be live on maps: https://www.google.ca/maps/dir/53.5433532,-113.6385329/Bell+Media,+18520+Stony+Plain+Rd,+Edmonton,+A...
 
Let me know if you have any additional questions or concerns and I would be happy to investigate and help you further!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Wrong directions in Google Maps

Top Contributor
# 2
Top Contributor

Hey @Trevor S

 

Would this marker be the correct access point to your business:

https://goo.gl/maps/ChDq1okKYkF2 via piblic roads?

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong directions in Google Maps

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler

That is one entrance. But is stuck behind a meridian for 1 direction of traffic.  The better entrance is the one above that  

https://goo.gl/maps/HUXcmk2JR6M2

 

This pin should be on it  

Wrong directions in Google Maps

Top Contributor
# 4
Top Contributor

why not then this access point:https://goo.gl/maps/FgP9cdBL85E2

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong directions in Google Maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Helmut Geissler

That works perfect... how do I get our address to actually take people there though?

Wrong directions in Google Maps

Top Contributor
# 6
Top Contributor

Hi @Trevor S

 

I requested a change of oyur access point 

 

This link of my escalation is FMI and refereence only (not working for you)

changing the access point for "Bell Media"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong directions in Google Maps

Top Contributor
# 7
Top Contributor

HI @Trevor S

 

you shouldn't have marked my message about having escalated your issue already as "Best answer"

 

Feel free (and I'll be  very happy then) to mark my next posting here where I can bring you the message "It's fixed"  as the solution (or"Best answer") then.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Trevor S
February

Wrong directions in Google Maps

Top Contributor
# 8
Top Contributor

Hi @Trevor S

 

Got  a word back from Google:

 

The driving directions have been updated and should be live on maps: https://www.google.ca/maps/dir/53.5433532,-113.6385329/Bell+Media,+18520+Stony+Plain+Rd,+Edmonton,+A...
 
Let me know if you have any additional questions or concerns and I would be happy to investigate and help you further!
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong directions in Google Maps

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Looks great! thank you so much for all your help!

Wrong directions in Google Maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

We are also struggling with wrong directions to our business. I have requested updates on google maps numerous times and they are still incorrect. Please advise how I can get them corrected. Our business is Emmanuel Pines Camp, 3000 Spence Springs Rd., Prescott, AZ 86305. The address gets changed on google maps to 3000 Forest Trail 332. Forest Trail 332 is just that, a forest trail. Google directions takes people to this trail that has a locked gate and goes no where. The only way to get to Emmanuel Pines is to take Spence Springs Rd which is a private road. Thank you for your feedback.