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Wrong Marker Place

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# 1
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Hi,

For the following business, Google Maps pointer is displaying an old address although the address line on the listing is reflecting the current/correct address:

 

Business Name: Dr. Sophia S. Updike, DDS

Current Business Address: 250 E Yale Loop #202, Irvine, CA 92604, USA

Business Address Pointer is Showing on the Map: 15455 Jeffrey Rd # 310 Irvine, CA 92618

Phone number: 949-870-9713

Website: http://updikeortho.com/

 

I tried to edit the pointer location once around 10 days ago and it didn't change it.

Can anyone help fix this?

 

 

 

 

1 Expert replyverified_user

Wrong Marker Place

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# 2
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@Helmut Geissler, can you please help us on this? Thanks,

 

Wrong Marker Place

Top Contributor
# 3
Top Contributor

Hi @saeed k

how did you tried  edit it?

Editing in your dahsboard or as a community edit in GMaps?

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong Marker Place

[ Edited ]
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# 4
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Hi @saeed k

I was able to make a community edit.

And Google accepted it instantly - telling me it should be public in  the next 24 hours

Check this link to see whether and when it is corrected: See my change

 

Lemme know if it will not stuck after this time at the correct position.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong Marker Place

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# 5
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Hi @Helmut Geissler, we don't have access to this listing via our GMB dashboard, as this is not the primary listing of the business (the primary listing is under Updike Orthodontics name and is showing correct marker,) but a patient in the last week went to the wrong address using this listing on her cell-phone and we now want to correct it. We used the "Suggest an Edit" feature via Google maps but it didn't change it. Here is the screenshot that shows the wrong pointer place: https://www.dropbox.com/s/v25jd9prek8l7s5/Screen_Shot_2017-06-07_at_9_37_26_AM.png?dl=0

 

We also have a problem with the primary listing, which is the zip code, we keep updating that to 92604 (which is the correct zip code) via our GMB dashboard and it either doesn't get changed or get changed back to 92618 after a while. Can you help on this one too?

 

 

Wrong Marker Place

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# 6
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@Helmut Geissler

And thanks a lot for getting back to me. I really appreciate that. 

Wrong Marker Place

Top Contributor
# 7
Top Contributor

Hi @saeed k

 

the marker is  already corrected and live  See my change

And it also shows the zip code you mentioned (92604)

 

In case you don't have access to the listing you should apply this procedure:

Automating Ownership Conflict for Individuals

 
 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Wrong Marker Place

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# 8
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Thanks a lot @Helmut Geissler. It's fixed on my end too. The incorrect zip code is for the following listing (which is our primary listing)

 

Business Name: Updike Orthodontics

Business Address with wrong zip code: 250 E Yale Loop #202, Irvine, CA 92618, USA

Correct Zip Code: 92604

Phone number: 949-870-9713

Website: http://updikeortho.com/

 

Here is the screenshot showing the incorrect zip code: https://www.dropbox.com/s/eqql59wbiuoi6gw/Screen_Shot_2017-06-08_at_1_12_18_PM.png?dl=0

Wrong Marker Place

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# 9
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Hi @Helmut Geissler,

Could you please help us with the incorrect zip code for our own listing too? Here is the info again:

 

Business Name: Updike Orthodontics

Business Address with wrong zip code: 250 E Yale Loop #202, Irvine, CA 92618, USA

Correct Zip Code: 92604

Phone number: 949-870-9713

Website: http://updikeortho.com/

 

Here is the screenshot showing the incorrect zip code: https://www.dropbox.com/s/eqql59wbiuoi6gw/Screen_Shot_2017-06-08_at_1_12_18_PM.png?dl=0

Thanks,