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Wrong *LGBT ONLY* crowd attribute keeps getting assigned

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# 1
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My pub https://goo.gl/maps/8MttGT7p9bz  is being somehow assigned an LGBT-only crowd attribute. While i don't mind LGBT visitors, i'm not interested in my business being identified as mainly LGBT oriented. I keep removing it from the mybusiness control panel but it keeps coming back. W-T-F google?

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Wrong crowd attribute keeps getting assigned

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# 2
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Hi @Stefano L

 

Can you provide a screenshot of where you see Google saying it's LGBT?  Am not seeing this in the knowledge panel on either desktop or mobile.


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Margaret O · Google My Business Top Contributor

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Re: Wrong crowd attribute keeps getting assigned

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# 3
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This is the crowd attribute in its correct state.
This time as i logged back in i found it set in the negative state (LGBT crowd explicitly NOT allowed, which is bad). 

 

attr.png

Re: Wrong crowd attribute keeps getting assigned

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# 4
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Today i found the attributes to be wrong AGAIN!!!

Meaning an 'LGBT only' crowd was selected and no outside food allowed.

Get your act together google! What is going on? Are these changes automated?

Re: Wrong crowd attribute keeps getting assigned

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# 5
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AGAIN the crowd attribute switched to NO LGBT allowed. 
This is crazy and it's damaging my business!

Wrong crowd attribute keeps getting assigned

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# 6
Top Contributor

Hi @Stefano L

Could you repost the link to your pub please?  the one above seems to be wrong/broken.  I'm seeing a slightly different attribute showing now - "not a lgbt crowd".

 

I'd like to escalate this to Google, just need to give them a real-live example.

BTW apologies for the delay in getting back to you - the forum has not been letting me know you've been responding.


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Margaret O · Google My Business Top Contributor

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Re: Wrong crowd attribute keeps getting assigned

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# 7
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The link has a stray "is" at the end when clicked on (check your address bar). 
This is the correct link: https://goo.gl/maps/8MttGT7p9bz

The attributes are all apparently correct at the moment.

Re: Wrong crowd attribute keeps getting assigned

Top Contributor
# 8
Top Contributor

Ah, thank you, Stefano.

 

I think you might be misunderstanding Google's intent here.  I can understand why, as this isn't always as clear as we'd like.

Here are the attributes people see when they're looking at your business:

 Screenshot_2017-05-22-12-40-50 (1).png

 

You can see here that there isn't an attribute of "no LGBT", rather it's simply not mentioned. That allows for your neutral position.  

It's also possible the attributes have been tweaked since launching.  In future, if you see an explicit "no" attribute (such as "no lgbt"), please provide a screen shot of what the public sees, not just what you see from your dashboard.  Happy to escalate from there.  Does that make sense?  

 

 


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Margaret O · Google My Business Top Contributor

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Re: Wrong crowd attribute keeps getting assigned

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# 9
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Yes thanks, i concur this is the correct attribute status.

The problem was the fact that no matter how many times i changed it, it kept changing erratically on its own to "LGBT only" or "no LGBT".

I'll keep a close eye on it in case it mysteriously changes again.

Re: Wrong crowd attribute keeps getting assigned

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# 10
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AGAIN that attribute keeps getting assigned even after REPEATED REMOVAL. Is there any way to lock this? Must i resort to suing google or better make some noise with a juicy news story regarding the privacy of LGBT people (or lack thereof) due to google ratting them out at the first chance?

Besides, how does this stupid algorithm work?