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Wrong Knowledge Card when I Search for my Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Information
- My business has been verified since November with the last business edit on December 2.
- I've added content to my business page since the beginning of December.
- I've contacted GMB support and reported data error problems several times without much help and direction.
- Business page: https://plus.google.com/115746409801436101837/about

Questions
- Is this a glitch in the Google system that they can fix internally?
- Do you guys have any suggestions How else can I optimize outside of Google+?
- Will changing my social media page names help? This is our current Facebook page: https://www.facebook.com/showboxseattle

- Any and all help would be greatly appreciated!

1 Expert replyverified_user

Re: Wrong Knowledge Card when I Search for my Business

Top Contributor
# 2
Top Contributor

@Len n

 

You are mistaken to consider the search result for "showbox sodo" as wrong.

 

Please search for "Showbox SoDo near south seattle" and you will get two results

the "wrong" one and yours:

Screenshot 2015-12-21 at 18.38.21.png

 

Now you might think I'm foolish  as "The Showbox" should not appear on a search for "Showbox SoDo near south seattle" as it has no matches for the term   "Showbox SoDo" at all.

But I'm not so stupid as you might believe because  "The Showbox" is related to the term    "Showbox SoDo":

See below my screenshot and below the part "Reviews"

 

screencapture (9).png

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Wrong Knowledge Card when I Search for my Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
That's interesting. Do you think if I delete that review, it will help prevent from The Showbox knowledge card from showing up when I search for Showbox SoDo? I prefer that Showbox SoDo pop up instead since both venues have different addresses. We are getting complaints from customer that they've been driving to the wrong venue. Thanks Helmut.

Re: Wrong Knowledge Card when I Search for my Business

Top Contributor
# 4
Top Contributor

@Len n

 

up to now I provided to you   the basic facts only.

Now I will tell you more facts:

Scanning the 173 Review for "The Showbox" for the terms showbox sodo I get 8 matches 

Means: the terms showbox sodo are pretty good tied to  "The Showbox" - thinking you have to live with this "relationship" between "The Showbox" and "Showbox sodo"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile