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Wrong Image Showing in Local Search Results

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business: RJS Pest Management

Address: 286 Madison Ave #502, New York, NY 10017

Telephone: (212) 896-1299

Google+ URL: https://plus.google.com/+RJSPestManagementSpecialistsNewYork

Website: www.rjspest.com

 

A google search for my company shows an external image of our owner, rather than our business logo. I reported the image via the "Suggest an edit" link. The image is not included within our Google+ or My Business accounts. How can we remove this image?  (See below for details)

 

search.PNGSearch resultidentity.PNGMy Business Photos

 

 

1 Expert replyverified_user

Re: Wrong Image Showing in Local Search Results

Community Manager
# 2
Community Manager

Hi @Mike M,

 

Thanks for writing. You can add a preferred photo, which would recommend the photo that you would like to be showing up first. Additionally, you can report photos via the search interface that are in violation of our guidelines.

 

Hope this helps!

 

Best,

Liz

GMB Community Manager 

Re: Wrong Image Showing in Local Search Results

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Liz,

As stated in the post above. I already reported the photo. In addition, pictured above I have designated as preferred. This is really hurting our business, and it's not right that Google is displaying an image from another website (YELP), which we removed the image from.

 

rec.PNG

Re: Wrong Image Showing in Local Search Results

Community Manager
# 4
Community Manager
Hi Mike,

I understand your frustration, but beyond reporting the images in question, I'm not able to take any further action, as it is now up to our photos team. I'm sorry that I'm not able to offer additional help here.

Best,
Liz