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Wrong Icon Showing in Google Search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I have a client that is an ophthalmologist office but has a tooth icon in the Google search on iPhone mobile. Any insight into how we can change this?

 

Info:

Piedmont Eye Center 

116 Nationwide Dr.
Lynchburg, VA 24502

434-947-3984

http://www.piedmonteye.com/

image1.PNG

2 Expert replyverified_user

Wrong Icon Showing in Google Search

[ Edited ]
Top Contributor
# 2
Top Contributor

I tried replicating it with my Android Mobile  - to no avail.

 

Will ask fellows TCs with an iPhone for their experience.

 

for my own reference only: a user reported an iphone related issue for an oph... 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Leah J
July

Wrong Icon Showing in Google Search

[ Edited ]
Top Contributor
# 3
Top Contributor

This is an Apple generated direct result NOT a Google result. IE Apple inserts a result ABOVE the Google search results and it is Apple that is generating the wrong icon via Apple Maps.

 

If you go into Apple Maps and retrieve that listing and scroll to the bottom you will see "Report an issue". If you select that you then be offered an opportunity to correct "Place details". 

 

Once there you will see that the listing is categorized as a dentist. You will be able to suggest a corrected category AND to claim the business.

 

Apple uses a number of sources to gather this information including Yelp, Axciom and others. Yelp is correct meaning that they picked it up some place else. So in addition to correcting the listing at Apple you need to find the source of the error.

 

Wrong Icon Showing in Google Search

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you so much! I have submitted a correction. 

Re: Wrong Icon Showing in Google Search

Top Contributor
# 5
Top Contributor

Screenshots from Apple Maps

 

IMG_0102.PNGIMG_0103.PNGIMG_0104.PNGIMG_0105.PNG