AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

My Business
4.6K members online now
4.6K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Wrong Business Name

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have a business "The Robey" in Chicago registered under "Google My Business" and the name is correct.  However, when you search for the business, the name is not "The Robey" but "Northwest Tower."  We've suggested edits, made numerous changes under Google My Business, but the name is still showing up wrong.  What else can we try?

 

Screenshot below.

 

 GoogleSearch.PNG 

1 Expert replyverified_user

Wrong Business Name

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Jacob,

 

Very strange; I see the "Northwest Tower", but when I go to suggest an edit, it already pre-fills "The Robey".

 

Perhaps a ridiculous question, but has anyone claimed the listing yet?

 

Best, David

Wrong Business Name

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

That's exactly what we see on our end.  Yes, we've had it claimed since it opened (almost 1 year now).

Wrong Business Name

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Wrong Business Name

Top Contributor
# 5
Top Contributor

Yep, this is a very very long standing bug with no fix, unfortunately. 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Wrong Business Name

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Is there any way for me to open a case with Google?  I know that they don't just answer the phone when someone has a question but is there any support for through their other products?

Wrong Business Name

Top Contributor
# 7
Top Contributor

Hey Jacob,

 

You can get in contact with Google My Business directly on social media.  You can tweet to them at @googlemybiz or message them on Facebook at https://www.facebook.com/GoogleMyBusiness/.  Usually they respond in 1-5 business days.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual