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Why my google reviews are getting removed?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am having the same issue a customer gave a positive review I received the email and when I look for it to reply it’s vanished.   I contacted my customer and they said they can still see it ???

1 Expert replyverified_user

Re: Why my google reviews are getting removed?

Top Contributor
# 2
Top Contributor

Hi @Peter L

 

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google Maps URL to the biz
5. Website address (if applicable)

Please also include the email notification of the review.


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

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Why my google reviews are getting removed?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I have done this before and get a phone call from America, they go into great detail about algorithms and say there is nothing they can do :-(

Why my google reviews are getting removed?

Top Contributor
# 4
Top Contributor

Hi @Peter L

OK. If you want me to try to help, let me see what we're looking at. If I agree you have a case, then it will ultimately have to go up to Google anyway, so... what do you want to do?


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Re: Why my google reviews are getting removed

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Dealing with google is like banging your head on a brick wall !!