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Why does Google change the opening hours of my shop..?

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For a customers I add the opening hours to Google's right column in Search results:

07:30 - 12:30; 13:30 - 18:00 hours. 

But every few weeks the hours are automatically changed by Google to 07:30 - 18:00 hours (pause removed). 
And that gives me a lot of unhappy customers, standing for a closed door of that shop. 
Why is Google changing this for the 6e time now and how can I prevent this? 
1 Expert replyverified_user

Re: Why does Google change the opening hours of my shop..?

Top Contributor
# 2
Top Contributor

Hey there,

Can you please list your business name, phone number, address & website?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Why does Google change the opening hours of my shop..?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Joy, one question leads to another... I would be happy to do so, but I have no idea where you want me to put that information. As a user interface expert I should be able to see it on the screan .. ;-). You don't want it in this public question I hope?

Why does Google change the opening hours of my shop..?

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

However, why should you want to know my business name, phone number, address & website to answer a simple question that is not about my business name, phone number, address & website? It is about the opening hours of a customer of mine.

 

Why not just give me an answer so I can go on..?

 

Best regards...

 

Cees

(information designer)

Marked as Best Answer.
Solution
Accepted by topic author Cees G
July

Why does Google change the opening hours of my shop..?

Top Contributor
# 5
Top Contributor

If you don't want to list the information publicly on the forum, unfortunately this isn't the place to come get help. We can't investigate or even escalate any cases to Google without knowing the specific business you are referring to.

 

If you would prefer to not post this publicly, I would suggest you contact Google via phone support or Twitter or Facebook. Instructions on how to do so are here: http://www.sterlingsky.ca/contact-google-business/


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Why does Google change the opening hours of my shop..?

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

OK Joy,

 

Thanks for your time and information but this is not working for me. 

I expected an answer, but that was in those days... ;-)

 

Never mind my question.

 

Best Regards...