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Why I can't change my hotel information about STARS ??

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1.Moon Garden hotel (4 star hotel)

2.Bazilijon 10, Vilnius.

3. +37061826927

4.  google.com/+MoonGardenHotelVilnius

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Hello ,

 
How I can change information/description about hotel stars (It's not review score ) ?
 
I attached 2 photo and marked in red , where must be information about hotel.
 
Our hotel is Moon Garden and we don't have information about hotel stars, we have information , that this hotel is boutique , but europa royal vilnius hotel have this stars (I marked this stars in red)
2 Expert replyverified_user

Re: Why I can't change my hotel information about STARS ??

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Adress : Bazilijonu 10 , Vilnius , Lithuania.

Re: Why I can't change my hotel information about STARS ??

Top Contributor
# 3
Top Contributor

Hi @Edgar L

 

1) You need to add on your website that your are a 4-Star hotel

 

All the OTA's you use already say that you are 4-Star, so this is good.

 

You could then use the data highlighter in Google search console, to markup your page, paying particular attention to highlighting the 4-Star that you added on site ( in Text )

 

It will take some time for the data sets to update, but it will then eventually appear.

 

I would also recommend adding a business description to your Google business page, where you include 4-Star.

 

Welcome to the 4 Star Moon Garden Art Hotel bla bla bla 

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Re: Why I can't change my hotel information about STARS ??

Top Contributor
# 4
Top Contributor
Used to be this information about the stars are gathered by algos from the interet.
In your case the algos did a bad job as the booking.com website tied to your Knowledge Graph also shows your hotel as a four star hotel.
I recommend contacting business support regarding the misleading information.
The best way to contact business support:
https://support.google.com/business/contactflow?hl=en
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile