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What happened to our Google Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
  1. Creative Agency Secrets
  2. 74D France St S, Eden Terrace, Auckland 1010
  3. 022 647 3993
  4. https://plus.google.com/b/117314021743713600820/117314021743713600820/posts/p/pub?gmbpt=true&pageId=...

We created a Location in Google My Business and now this shows up as a new Google Plus page. Now, when we search for Creative Agency Secrets through Google, the 5+ reviews we had are nowhere to be found! Now we have one on the new, phantom page and the others went to who knows where.

 

How do we A. Get them back and B. Delete the other Google+ Page without C. Deleting our Location in Google My Business. As well as D. Merge the 1 review from this mistake page with the other 5+ we had.

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Re: What happened to our Google Reviews

[ Edited ]
Top Contributor
# 2
Top Contributor

Hi Rebecca

Google associates reviews with a location rather than a page. They're still very likely in the system somewhere.
Contact Google Support and explain your situation - they should be able to help. If calling gives no joy, head over to twitter.



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Margaret O · Google My Business Top Contributor

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Re: What happened to our Google Reviews

Top Contributor
# 3
Top Contributor

 

Hey @Rebecca C,

 

I found a couple of your reviews. I'll escalate this thread to Google to see if they can re-attach them:

 

https://plus.google.com/113953706110726105277/reviews

https://plus.google.com/101829515475238926373/reviews


Joy Hawkins, Google My Business Top Contributor
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Re: What happened to our Google Reviews

Top Contributor
# 4
Top Contributor
Google got back to me and said you have to first verify the listing before they can move the reviews. Can you do that for this listing?

https://www.google.com/maps/place/Creative+Agency+Secrets/@-36.8622609,174.7557627,17z/data=!3m1!4b1...

Just click the "claim this business" link on there.

Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Re: What happened to our Google Reviews

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
there is no 'claim this business' link. my manager says she already did
that (i think yesterday, finally). but the reviews are still not up.

Re: What happened to our Google Reviews

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hey, Joy.

It's been a couple of weeks and unfortunately the old reviews still aren't
showing up under the new location. Would you be able to check in to see
what's happening? Really hoping they can find all of them and link them up!
They're all from the same period of time.

Re: What happened to our Google Reviews

Top Contributor
# 7
Top Contributor
Hey Rebecca,

I was waiting for you to claim your page - looks like you did that so I'll circle back with Google to move the reviews :)

Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: What happened to our Google Reviews

Top Contributor
# 8
Top Contributor
Google replied and said everything should be good now. Let me know if you need any more help :)

Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual