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# 1
Visitor ✭ ✭ ✭

I have a problem with my website. I own a flower shop, and already have a website.  Google asked me to use their website, which is fine.  I switched to the google website, then set up the primary button to "view menu" and pointed it to my original website, but everyday the primary button switches to "call", until I go in and republish the website...why is it doing this? 

2 Expert replyverified_user

The Flower Boutique Savannah Ga Website

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# 2
Visitor ✭ ✭ ✭

The Flower Boutique

8471 Waters ave

Savannah Ga

912-355-3647

 

http://the-flower-boutique-florist.business.site

 

I have my own website, run by Teleflora, where folks can place an order on line.  A week ago, I switched to the google website address above.  I need the website to point to my Teleflora web site, so I set the primary button to "view menu" pointing to http:// www. savannahgaflorist.com.  When I publish it, the "view menu" button shows up and works correctly, but everyday for a week, the primary button switches to "call", and no one can access my website to place orders, when they do a google search for my shop....Why does the primary button switch everyday, without my permission?

Website

Top Contributor
# 3
Top Contributor

Thanks for coming to the community! It looks like you may have forgotten some important information that I'll need in order to address your issue. Can you please provide the following:

1. Business Name
2. Business Address
3. Business Phone number
4. Maps URL
5. Website

Once I have that information, ​I​'ll do my best to help. 
Thanks!

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Website

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I thought I did put all the info in...but here it is again.

1.) The Flower Boutique

2.) 8471 Waters Ave, Savannah Ga 31406

3.) 912-355-3641

4.)..how do you get this

5.) the http://the-flower-boutique-florist.business.site; savannahgaflorist.com

 

@Helmut Geissler

Re: Website

Top Contributor
# 5
Top Contributor

Hmm  @Anne C

 

I checke your listing  and its https://goo.gl/maps/PuQpo914qHE2

 

It comes (as mentioned by you) with  the GMB published website link"bsuiness.site" - and it's linked to http://the-flower-boutique-florist.business.site/  

 

On this site I still see and can click the mentioned button "view menu" and it is (asintended by you) linked to http://www.savannahgaflorist.com/

 

My facit: I can get any issue.

Please elaborate if there is still an issue to complain about.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Website

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I set up my website with a primary button, as "view menu", which then
directs to my teleflora run website... I go check google everyday, and as
you can see in the screen shot, my primary button switches to "call "..I
did not make this change nor did I authorize this switch, this happens on
its own, unless I log in and republish...it's getting close to Valentine's,
my biggest holiday of the year, and people can't get to my website to place
an order... Please! Please! Help me resolve this... maybe take all other
primary button options out of possibility..I need always to tie into my
other website!

Thanks,

Anne

Re: The Flower Boutique Savannah Ga Website

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I received a response from Geissler, that he couldn't duplicate my problem.  I then went on my website and again the primary button was switched to "call" without my permission...Is there a way to talk to a live person?

 Its near Valentine's day, and my website is crucial...need to figure this out asap!!  Picture below is when I pulled up my website...the primary button was set by me "view menu" that then ties to my ordering website.

 

Website

Top Contributor
# 8
Top Contributor

Hi Anne,

 

The free website is working as intended, as pointed out by my colleague, Helmut.

 

If you have your own website, you do not need the free Google My Business website. You are simply creating a more complicated setup and forwarding one to another to the other. Please use this information to see the detailed steps to unpublish your free, single page website from Google My Business.  

 

Kind Regards,

 

James

____________________________________________________________
Google My Business & Google Ads Top Contributor
Google Partner | GYBO Agency | Local Guide | My Profile


 


 


 

Re: Website

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I am not trying to be rude, but I frankly think this is a lame response.. Websites get redirected all the time.  The view menu option asks for a url address, which I provided.  It works fine after publishing then for some reason, on its own switches the primary button to "call", sometimes after a day, sometimes after 3 days.  You folks are Google.  I really expected better, than its too complicated.  Who cares if it's free, if it has bugs.

 

Anne

Re: Website

Top Contributor
# 10
Top Contributor

Hey @Anne C or @Anne C

 

to your "You folks are Google" this remark:

 

I'm afraid we "folks are volunteers" not being Googlers at all.

 

And rpeating I as a volunteering helper can't repeat your issue.

 

your business.site is http://the-flower-boutique-florist.business.site/ and it shows me a botton "vie  menu" as hightlghted in red below

 

screenshot-the-flower-boutique-florist.business.site 2018-02-01 12-46-32-663.png

 

Clicking then on "View Menu" I get opened an new tab and showing http://www.savannahgaflorist.com/

 

Screenshot 2018-02-01 at 12.49.16.pngAll this is intended behavior

 

If it  happens on your end differently and  you still expect helpprovide better info and screenshot of waht you get as a "call" button

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile