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We are not showing on search

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Viral Magazine Theme Boombox

2. Tigran Mets 49, floor 6Yerevan 0018

3. no tel - we are developing web products and selling them via market place platform online. Our customers are everywhere

4. https://www.google.com/maps/place/Viral+Magazine+Theme+Boombox/@40.163544,44.512595,15z/data=!4m2!3m...

 

5. boombox.px-lab.com

 

 

We have confirmed the business property about 2 months ago, we didn't change main information

BUT we didn't appear on search

all previous business, that I was managing - didn't face this problem

 

when I click "View on search" - I get this one https://www.screencast.com/t/JH4Hm8XaRB

but though non of my businesses has to mention the city, my company registered at - here - you can see Yerevan at the end of the search query.

BUT this is fake too - because our business card doesn't show in real search even with the Yerevan at the end.

Google Support was very bad - they just told me - wait a little bit - and you will see. It was in November or beginning of December.  

what is the problem?

Please help to resolve

1 Expert replyverified_user

Re: We are not showing on search

Top Contributor
# 2
Top Contributor

Hi @Px L

 

From what you've described and what I can see, your business is not eligible for a listing in the first place.

 

"Brands, organizations, artists, and other online-only businesses aren't eligible for Google My Business listings."

 

https://support.google.com/business/answer/3038177

 


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Margaret O · Google My Business Top Contributor

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We are not showing on search

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Margaret

but actually it's not like that - we have office, where a lot of developers, SEO's, Marketers and other staff are constantly working

you can come here and buy all our products - but, actually as our main target audience in US, Europe and Canada - we are using online  marketplace for that. 

Besides - 2 other almost the same businesses are showing more than a year or two in Google my business 

Re: We are not showing on search

Top Contributor
# 4
Top Contributor

Hi @Px L

 

Can you point out the other two listings you mentioned?  I'll ask Google to take a look at them all.


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Margaret O · Google My Business Top Contributor

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We are not showing on search

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Sorry for the delay and thanks for your help!

https://www.screencast.com/t/ypXwdfa5Jz

https://www.screencast.com/t/UcGobLyEv0

 

both of these companies as well as Boombox - are united under one holding - and have one and the same administration. They are working in different fields and on different kinds of products. That is why they are separated and registered like different companies. Advertising and marketing is done in different ways and for different audiences. 

But what they have in common - as they all have on-line market - and it's bigger and wider than offline sales. 

On the screenshots - you can see - that there are no mentioning in search queries the geo-location and also the SERP is for the Arizona City.

 

Please advise   

 

Re: We are not showing on search

Top Contributor
# 6
Top Contributor

Hi @Px L

 

 

I believe the listing violates the guidelines, and that's why it's not showing.  It doesn't matter about branding, marketing, etc.  If there's only one location for customers to come to, then only one listing regardless of the number of divisions in the company.


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Margaret O · Google My Business Top Contributor

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We are not showing on search

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

So you mean, that we should point it to our another location? But in that case - I should not receive the approval and even the secure code by post - should I? Does that make sense?

More to say - I received automated statistic from Google - telling me, that it was shown 

https://www.screencast.com/t/SZwOqlAb

 

I don't understand that... 

Re: We are not showing on search

Top Contributor
# 8
Top Contributor

Hi @Px L

 

Please read the guidelines carefully. GMB Guidelines: https://support.google.com/business/answer/3038177. That should help you understand.


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Margaret O · Google My Business Top Contributor

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We are not showing on search

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi @MargaretO

 

Thanks a lot. I have already read this, before contacting the Google Support and writing here, in community. 

I didn't see in the list of these guidelines - the one, that could resolve our situation - no breach of the rules from our side...

We have real address, in a business center, where all our companies are allocated - we have several floors here...Two of our companies are represented in Google my business, and this one - not. But it was not rejected. And Google support didn't tell me, that there any kind of problem with that. They even send me stat data, that tells, that our business card is shown....

But I still can't find it anywhere. 

Maybe I should contact the support once again.