My Business
4.4K members online now
4.4K members online now
Take your business to the next level.
Guide Me
star_border
Reply

Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello

 

Full business name: Rome-airport.net 
Current business address: Via Concordia 40 00183 RM IT 
Current telephone number: +39 338 811 711 
Google+ URL: https://plus.google.com/+Rome-airportNet

It is verified and all Informations are included from a long time. Although I noticed that even if it is on Google My Businnes, it is not shown in Google Maps Result:

https://www.google.com/?gws_rd=ssl#q=rome+airport+transfer&rflfq=1&rlha=0&tbm=lcl

In this page our address is not displayed, and if you put the mouse over company name, our location is not displayed on the map. Even the "Directions" button is not displayed.

Any tips or suggestions?

Thank you for your help

Mauro

2 Expert replyverified_user

Re: Verfiied. Suddenly not shown in Google Maps

Community Manager
# 2
Community Manager

Hi Mauro,

 

Thanks for writing! It looks to me like this page is verified and connected to Maps. I would recommend this page for more information on how to show up in the search link that you sent through.

 

Let me know if you have further questions. 

 

Thanks,

Liz

Re: Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hello Liz,

Thank you for your kind comment!

My questions:
1. Why our address is not displayed?
2. We are listed in this page: https://www.google.com/?gws_rd=ssl#q=rome+airport+transfer&rflfq=1&rlha=0&tbm=lcl
but if you go over our company name with the mouse (list on the left), our location is not displayed on the map (right). Like other companies
3. Why the "Directions" button is not displayed.

Thank you for your help

Mauro

Re: Verfiied. Suddenly not shown in Google Maps

Top Contributor
# 4
Top Contributor

Hey @Mauro C

 

your above search link doesn't give me a unique result.

 

About what concrete business page are you talking?

 

ist it one of the three below one:

 

Rome-Airport.net
4.0 (10) · Airport Shuttle Service
+39 338 811 7116
Open until 23:00
 
Airport Shuttle Rome
4.2 (6) · Airport Shuttle Service
+39 06 338 3221
 
ERMES ROME TRANSFER
3 reviews · Airport Shuttle Service
+39 340 408 7110
Open 24 hours

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hello Helmut

I am talking about

Rome-Airport.net
4.0 (10) · Airport Shuttle Service
+39 338 811 7116
Open until 23:00

Thank you
Mauro

Re: Verfiied. Suddenly not shown in Google Maps

Top Contributor
# 6
Top Contributor

Thanks @Mauro C your business page appears  somewhat pretty strange


Believe we need more help from @ElizabethP (or their engs)

 

Your business page is apparently https://plus.google.com/+Rome-airportNet/about and its GMaps link is maps.google.it/?hl=it&cid=3940433634607631955

In MapMaker the same listing got  obviously specified a concrete address  ("Via Concordia, 40, Rome, Italy")

 

But it appears to be like a service area business with hidden address.

 

To make it easier to investigate I would like to ask you providing us with a screen capture showing what address and how you specified   in your dashboard for your business page.

 

Is it just the address "Via Concordia, 40, Rome, Italy" or did oyu specify a service area arounf your location or similar?

This would be visible for us on a provided screenshot only. 

Thanks

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

2016-01-25 06.53.38 pm.png

Re: Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Helmut

I have just attached a screenshot of my dashboard. The only issue I see is that it does not accept our ZIP Code (00183).
I mean, I put 00183 as ZIP code, but I still have <strong>Città Metropolitana di Roma</strong> instead

Our complete address is Via Concordia, 40 - 00183 Roma, instead we have
Address: Via Concordia, 40 Roma, <strong>Città Metropolitana di Roma</strong>

Thank you for your time
Mauro

Re: Verfiied. Suddenly not shown in Google Maps

Top Contributor
# 9
Top Contributor

@Mauro C

 

I have no idea what is causing your strange address issue (as per your screen capture) and why you did not got the postal code 00183 accepted.

 

I tried to replicate it from ny Germal end but using the Italian Userinterface for GoogleMyBusiness using in fact business.google.com/create?hl=it and the Esercizio pubblico

 

I then created for your address a slightly different test page (of course not starting any verification procedure)

 

I get it pretty differently as you seem getting it.


But your screen capture apparently shows the business page seems created in the English User interface rather then in the Italian Userinterfaces.
See below:

 

 

Screenshot 2016-01-25 at 19.18.47.png

 

btw (even if you might not believe me)

 

I have an other very good proof that you were creating your business page in the English Userinterface of GMB rather in the Italian Userinterface.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verfiied. Suddenly not shown in Google Maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Hi Helmut

so you think that the issue is caused from the fact I am using the English version of GMB?