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Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Trying to delete an old photo (logo of Apple's OS X) from our site but it does not show up in GMB photos either under Owner or Customer photos.  Tried to find pic from web portal and mobile app.  Need pic deleted.  

 

Company is The Neat Company at 1500 John F Kennedy Blvd Suite 700 Philadelphia PA 19102.  

 

Google Maps URL: https://www.google.com/maps/place/The+Neat+Company/@39.953402,-75.165723,15z/data=!4m5!3m4!1s0x0:0x9...

 

Main Phone: 215-882-3300 or 866-632-8732

www.neat.com

1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by topic author Jeff G
April

Re: Unable to remove photos from Google Business

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

Glad to have helped! In the meantime I would suggest flagging the photo by clicking on the 3 dots and "Report a problem" - see below screenshots:

 

Flag-1.PNG

 

Flag-2.png

View solution in original post

Unable to remove photos from Google Business

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Hi @Jeff G - We are mostly volunteers on this forum and from the looks of that it seems that GMB is pulling it directly from the companies website: http://www.neat.com/wp-content/uploads/2015/03/og.jpg - if you have already flagged the image, then my suggestion would be to block the image in your websites robots.txt.

Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

nathan, thank you for the response! you actually found the root link that I could not.  I cannot see the picture in GMB portal so I cannot flag it or delete it.   I removed it from our site and we'll see if that resolves it.  

Marked as Best Answer.
Solution
Accepted by topic author Jeff G
April

Re: Unable to remove photos from Google Business

Collaborator ✭ ☆ ☆
# 4
Collaborator ✭ ☆ ☆

Glad to have helped! In the meantime I would suggest flagging the photo by clicking on the 3 dots and "Report a problem" - see below screenshots:

 

Flag-1.PNG

 

Flag-2.png