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Two of our reviews 5 stars and the only other is a 1 star, but our overall is a 1 star??

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I click on Google Reviews it shows three reviews- two are 5 stars and one is 1 star. However, on the Google Maps/Google page it shows our overall rating as 1 star and that we only have 2 reviews. Any ideas on how we can fix this? Obviously, we're going to ask our customers to rate us so we can increase that number and improve the average. But at this point, the average is way off! Thoughts on why it would be basing our overall on only the first rating?

Two of our reviews 5 stars and the only other is a 1 star, but our overall is a 1 star??

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi Kim, Can you provide a link to your business on Google? Thanks!