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Two businesses on one website. Google+ url points to the wrong one...

[ Edited ]
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# 1
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I have two businesses that share a website, an Air Charter service and a hunting and fishing lodge.

 

I originally set up the air charter with a Google+ account and set it's custom url up as https://plus.google.com/+micmacairservicesconneriver

I recently set up the hunting and fishing lodge and verified everything and attempted to set up the custom url as www.google.com/+Conneriveroutfitting . When I tried to this Google indicated that I had to add a few character and had "Add a few extra letters or numbers to this URL to get one that is unique for your page." below that. When I try the desired address it takes me to the Micmac Air Service page, even though that page already has a custom Google+ url.

 

Any thoughts?

 

The current url for the Hunting lodge is https://plus.google.com/112292324700403090809

 

Rene

 

 

 

2 Expert replyverified_user

Re: Two businesses on one website. Google+ url points to the wrong one

Visitor ✭ ✭ ✭
# 2
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Anyone???

Re: Two businesses on one website. Google+ url points to the wrong one

Top Contributor
# 3
Top Contributor

Hi @Rene J

 

I'm sorry but I wasn't 100% certain what the issue here was.

 

Is the problem that you can't get the exact custom URL that you'd like? If so, then unfortunately there's nothing you can do about that. In fact the term 'custom url' is a bit misleading as you can't really select what goes into the URL - that is determined by Google's algorithm. If you don't like what's being offered, you can only decline and wait for a (hopefully) better offer.

 

If you have another issue then please let us know.


Priya Chandra, Google My Business Top Contributor
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Re: Two businesses on one website. Google+ url points to the wrong one

Visitor ✭ ✭ ✭
# 4
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Sort of. The custom URL is somehow assigned to a different company which also has its own custom URL.

Business 1 - Micmac Air Services (Charter) has a custom URL of https://plus.google.com/+micmacairservicesconneriver

Business 1 homepage is at www.conneriveroutfitting.com/mas


Business 2 - Conne River Outfitting wants a custom URL of https://www.google.com/+conneriveroutfitting

Business 2 homepage is at www.conneriveroutfitting.com

 

When you type in https://www.google.com/+conneriveroutfitting it takes you to business 1 even though Business 1 already has a different custom URL that also takes you to Business 1.

When I try and configure the custom URL for Business 2 it will not allow me to set it up as https://www.google.com/+conneriveroutfitting because that URL is (somehow) already in use.

 

Basically I need https://www.google.com/+conneriveroutfitting to point to https://plus.google.com/112292324700403090809

 

Is that clearer?

 

Thanks for your help.

Re: Two businesses on one website. Google+ url points to the wrong one

Top Contributor
# 5
Top Contributor

Hi @Rene J

 

Thanks that does make it all much clearer!

 

Unfortunately I'm not able to replicate your problem - clicking this link: https://www.google.com/+conneriveroutfitting takes me to https://plus.google.com/+conneriveroutfitting which throws up a 404 error (since that custom URL doesn't exist, as you've already mentioned).

 

If you are seeing this though, then it sounds like you need to speak with the GMB support team to try and get the redirect untangled. They can be contacted via one of the options at: https://support.google.com/business/contactflow.

 

I'm sorry I couldn't help you here.


Priya Chandra, Google My Business Top Contributor
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Re: Two businesses on one website. Google+ url points to the wrong one

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# 6
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That makes it even stranger. On two computer, on two internet connections, on multiple browsers, that I have never logged into google with, it takes me to the wrong site. I've attached a screenshot from my computer which has been newly formatted...

 

Capture.PNG

Re: Two businesses on one website. Google+ url points to the wrong one

Top Contributor
# 7
Top Contributor

@Rene J & @PriyaC

 

I at first have to confirm that I also as Priya get a 404 error for www.google.com/+Conneriveroutfitting

Regarding the other URL in question https://plus.google.com/+MicmacAirServicesConneRiver/about:

 

I get the page and its a verified page managed by any (fo me unknown) user in his dashbaord

This page is tied to your website "http://www.conneriveroutfitting.com/"

 

What's wrong with https://plus.google.com/+MicmacAirServicesConneRiver/about and why are you struggling about a custom URL for your hunting lodge business actually being  https://plus.google.com/112292324700403090809?

 

Leave it yet as it is and give via the feedback option of GMB your complaint about any unwanted but offered custom URL for https://plus.google.com/112292324700403090809.

Regards

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Two businesses on one website. Google+ url points to the wrong one

Visitor ✭ ✭ ✭
# 8
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My concern is the https://www.google.com/+Conneriveroutfitting url pointing to the Micmac Air Services Google+ page. Which it does every way I have attempted. (Even on my iPhone connected via a cellular connection.)

We are trying to clean up our online presence and this is just one small aspect of it, but one that we want to get taken care of.

I manage both Google+ pages.

Re: Two businesses on one website. Google+ url points to the wrong one

[ Edited ]
Top Contributor
# 9
Top Contributor

Hi Rene,

Unfortunately neither Helmut nor myself are able to replicate your issue. Every time I go to https://www.google.com/+conneriveroutfitting it redirects to https://plus.google.com/+Conneriveroutfitting (which is a correct action) but that then gives me a 404 error. I definitely do not see any other Google+ page there.

Edited: Rene, I was going to ask my CM to have a look here but before I do, can I ask a question please?

 

I've just realised that you've been saying this URL: https://www.google.com/+conneriveroutfitting redirects to this page: https://plus.google.com/+MicmacAirServicesConneRiver. 

 

Where did you get the first URL from? All Google+ listings have a plus.google.com URL but the one you've provided has www.google.com so I am wondering if the issue stems from that.

 

Can you please do me a favour?

 

Go to https://plus.google.com/+Conneriveroutfitting and take a screenshot (that includes the URL) of what you see there.

 

Thank you.


Priya Chandra, Google My Business Top Contributor
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Re: Two businesses on one website. Google+ url points to the wrong one

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# 10
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I typed that address in manually. I missed the plus part.

 

Heres a screenshot showing Firefox and Chrome. I actually got a 404 in Chrome this time.

googleplus.jpg