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Trip advisor problem

[ Edited ]
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# 1
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Can someone explain how  a 3 yr old review of our business, calling it the worst Antique centre ever , by a disgruntled ex dealers partner 

after we won Best Antique Centre, in the  UK, appears directly under our

web site when entered on your google page , trip advisor have been 

no help what so ever , hopefully, some one can help?? Jim Broomfield 

Trip advisor problem

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# 2
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Hi Jim. What is the trip advisor piece to this? Is the review left on trip wire? What is the name of your business so we can see what you are talking about?

Trip advisor problem

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# 3
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We are Brackley Antique Cellar , Draymans Walk Brackley Northants Uk , it was a comment left on 19 Jan /2014 and although we have lots of good feedback  since this, it Keeps floating to the top?? Regards Jim 

Trip advisor problem

Explorer ✭ ✭ ✭
# 4
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It looks like it has 39 upvotes, more than any other review. I would guess that is why it ranks higher than all your other reviews. There are some things you can do to help put this lower. Have your own website, social media etc.