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Trip Advisor is ranking very high

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a local client but is getting very negative Trip Advisor and Yelp reviews showing up on the first page of Google when you search their name. 

 
Is there a way of burying said reviews without posting fake reviews or asking the customer to remove the review?
 
Thanks
1 Expert replyverified_user

Trip Advisor is ranking very high

Top Contributor
# 2
Top Contributor

Hi,

I would like to apologize for the lack of reply to your help inquiry. The Google My Business community has recently implemented several improvements that we hope will allow the proper care of help tickets here.

 

If you still have an issue that needs attention, please take a moment to review our Go-To Guides. These are carefully created to cover most issues someone may face and they provide unique solutions that are easy to implement.

 

If you have already found a solution, can you provide an update on how you solved your issue? If you are still in need, please do let us know.

 

Thank you for using Google My Business (GMB) to strengthen your online presence.

 

Kind Regards,

 

James

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