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Strange Issue with Google Business, Maps, etc...

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

We have changed location over a year ago 

we change our address on maps, web sites and removed our google plus page that someone put up 

But when people google us it has the right address displayed but guides them

to our old place, We have been struggling with this for a while and reported the problem but still not fixed

please help

Gre Marine Sales

24 Stoddart Rd , Prospect Nsw, 2148 

+612 98981010 www.gremarine.com.au

 

2 Expert replyverified_user

Re: Strange Issue with Google Business, Maps, etc...

Top Contributor
# 2
Top Contributor
Hi, no-one from this forum can contact you (and I recommend removing your email as unfortunately spammers do crawl this forum looking for email addresses) but I can ask for assistance in changing your directions from my Community Manager.

Before I do that though, can you please provide details of your old location?

Thanks.

Priya Chandra, Google My Business Top Contributor
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Re: Strange Issue with Google Business, Maps, etc...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi
Thank you for any help you can give us as its been such a process and no one has been able to help
old address is 2 Muriel ave Rydalmere 2116
Thanks again

Re: Strange Issue with Google Business, Maps, etc...

Top Contributor
# 4
Top Contributor

@Karin M

 

I can't replicate getting your old address shown up.

Googling for "Gre Marine Sales NSW" I get the below result and it's at Stoddart Road, Prospect NSW

 

Screenshot 2016-02-24 at 11.06.21.png

 

Would you please mind providing your search query getting the old location and it also would be helpful to get a screen capture showing the bad result

 

btw: Here how to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...

 

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Strange Issue with Google Business, Maps, etc...

Top Contributor
# 5
Top Contributor
Hi Helmut, thanks for your help - the OP is having an issue with directions still going to their old address rather than their new one. I'm just going to escalate to the CM for her assistance.

Cheers, Priya

Priya Chandra, Google My Business Top Contributor
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Re: Strange Issue with Google Business, Maps, etc...

Top Contributor
# 6
Top Contributor
ok Priya
seems I misread the thread

Thanks fro escalating it
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Strange Issue with Google Business, Maps, etc...

Top Contributor
# 7
Top Contributor

Hi @Karin M

 

Just letting you know that this issue should be resolved now, and directions will go to your new location rather than the old one.


Priya Chandra, Google My Business Top Contributor
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