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Store not always showing on Maps

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# 1
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Good evening.

 

The problem I have is the following:

Not logged in on My Business:

- Opening Maps and zooming into my location, my store doesn't have a pin

- Opening Maps, enter via search my store, my store will show up.

 

Logged in on My Business:

Opening Maps my store will show up with a pin

 

I have verified my store:

HB MODE

Kerkplein 7

7731 CS OMMEN (The Netherlands)

Phone: 0529-453281

Google+: https://plus.google.com/114135009358098459832

 

Does anybody has an idea?

 

Rob

Store not always showing on Maps

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# 2
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Hi @Henk P

Your listing is fine. The pin shows only when business is searched for. 
You can zoom into any other similar location and you will see that they won't have a pin as well. 

Store not always showing on Maps

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# 3
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Hello Sergey,

 

Thanks for your reply. I appreciate it.

 

Don't you think it is strange that our neighbours will show up and our store is not.

 

I know for a fact that some of our neighbours aren't as complete on Google My Business as we are. Look at Woods Ommen or "Kerkplein 11" and they show up when zooming in.

 

It bugs me a bit to be honest.

Re: Store not always showing on Maps

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# 4
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@Henk P

 

Oh, I see what you mean now.
I am not able to tell you why your listing does not have this feature on maps, but I would differently start by looking into a possible duplicate issue you might have. You have an unverified listing for your business at the same location (this may or may not be the reason for the missing pin). 

Screen Shot 2017-02-08 at 2.30.14 AM.png 

Store not always showing on Maps

Follower ✭ ☆ ☆
# 5
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Wow thanks Sergey!

 

Strange.... I do not see that unverified one. Let me look into that because that might be the issue here.

 

Thanks again and I will report back!

Store not always showing on Maps

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# 6
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As promissed I would report back.

 

I asked for verification of the duplicate and removed it from my list but it is still there: Two stores with the same name on the same address. 

 

I repeatedly asked (via Maps/suggest edit/Store closed/duplicate) but that is not working.

 

Seems to me that I have to re-claim the store again and than remove it or is that not possible?

Store not always showing on Maps

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# 7
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Hey @Henk P

 

Have you tried contacting support?

They should be able to help you remove the duplicate listing.

 

 

Store not always showing on Maps

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# 8
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Hey Sergey A,

 

No not yet. Because I am not always in the store that is a bit difficult and my wife doesn't have a clue what this is all about ;-)

 

Do you think that is the only solution?

Store not always showing on Maps

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# 9
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You don't have to be in the store. Just send them a message on twitter, explain the situation, and they will probably help.

 

Store not always showing on Maps

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# 10
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Hey Sergey,

 

I had contact with support. Appeared that there were in total 3 stores on the same address! One I managed and I had to get rid of it. After that they merged the two wrong ones and marked it as permanently closed. That was 3 days ago.

 

Now I have to wait a couple of days to see if the wrong two ones are gone permanently.

 

Regards!