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Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

Our business has 81 google plus reviews, gained this year mostly from 15 last year. However on the places listing, the star rating is not shown like most other businesses. In the example, our business listed on the right. I've searched extensively but haven't found anything helpful.

 

Are there any settings associated with this?  Are there any other resources or experts/consultants that can help with this?

Screen_Shot_2016-07-01_at_1_34_24_PM.jpg

Thank you!

2 Expert replyverified_user

Re: Star rating/reviews doesn't show

Top Contributor
# 2
Top Contributor
Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ URL
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you for the reply, Helmut.

I understand those details are vital but I can't share details publicly. Would you know of any one-on-one resources, services or freelancers that can look into this? Or as a start, any general guidelines to follow?

I tried the general Google My Business help pages, they did not help at all.

Re: Star rating/reviews doesn't show

Top Contributor
# 4
Top Contributor
If we can't locate the page, we can't offer suggestions



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Star rating/reviews doesn't show

Top Contributor
# 5
Top Contributor
as a big exception:

you can contact me offline the forum through this form after reading it's
disclaimer:
http://goo.gl/ornqS8
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Star rating/reviews doesn't show

Top Contributor
# 6
Top Contributor

@Harvinder S

I got your info

Just to get clearness:

Do you refer to the so called "review score"  as it shows up (for the most business having more as 5 reviews) like in this sample of a Hotel:

screenshot-www.google.de 2016-07-01 21-03-03.png

 

but not apearing for oyur biz?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Helmut,

Yes, that's exactly what we're missing. Where it says "4.2 *****".

Re: Star rating/reviews doesn't show

Top Contributor
# 8
Top Contributor
ok

But I have to escalate the issue to a platform where Google and the TC
read the information about your buisness - its not public to all users
though.
do you agree?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Helmut, What is TC?

I don't mind if you share the information as long as it's not posted on a public forum.

Re: Star rating/reviews doesn't show

Top Contributor
# 10
Top Contributor
TC = Top Contributor like I'm one and TimCapper and few others too
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile