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Star rating/review score doesn't show up (10 reviews)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all

i hope someone can provide advice on this. I have about 10 google reviews from my customers now. However whenever I search the business on google, on the search result page, there's no score rating or the stars appeared underneath my business. They only appeared if I click on the arrow below which brings me to the map view. 

 

Can someone provide advice on how can I get the score rating show on search page? Thank you!

 

business name is Taffy Coaching. Location at Glebe, Sydney.

2 Expert replyverified_user

Re: Star rating/review score doesn't show up (10 reviews)

Top Contributor
# 2
Top Contributor

Hi @Taf

 

Okay, I can see what you mean.

 

Taffy Coaching   Google Search.png

 

I will try and get an answer to this.

 

 



Tim Capper, Google My Business Top Contributor
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Star rating/review score doesn't show up (10 reviews)

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Tim!

 

Re: Star rating/review score doesn't show up (10 reviews)

Top Contributor
# 4
Top Contributor

Hi @Taf

 

I have had word back.

 

Google uses the business category to decide what should be displayed/is most useful in a KP. In this case we they do not show stars, average ratings or business hours for educational institutions.

 

So this is working as intended.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Star rating/review score doesn't show up (10 reviews)

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Tim Capper thank you for letting me know about this! Didn't know that business category matters! I'm actually running a tutoring/coaching centre, not an education institution, must be a mistake when it was set up. If I changed the category now, will the rating appears then? 

 

Star rating/review score doesn't show up (10 reviews)

Top Contributor
# 6
Top Contributor

That may still fall within, but you can try

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Star rating/review score doesn't show up (10 reviews)

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Is there a minimum before it will show my score? I have 5 reviews but no rating under my name. The rest of the industry has their rankings up. Thanks

Star rating/review score doesn't show up (10 reviews)

Top Contributor
# 8
Top Contributor

the score should start showing up if oyu have five reviews (excluding such reviews getting filtered to the public for what ever reason)

 

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ or GoogleMyBusiness URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Star rating/review score doesn't show up (10 reviews)

Not applicable
# 9
Not applicable

I am seeing the same thing with my business. When I do a search on google for "house cleaning kuna" My business shows I have 2 reviews from my clients. They have both given me a 5 star rating however, the stars above that do not show for the average. I notice my competitors have their average star ratings showing. How can I get my average star rating to show?

 

Kindly,

Tina

Star rating/review score doesn't show up (10 reviews)

Top Contributor
# 10
Top Contributor

@

the review score starts poping up if you achieved to gather five or more reviews 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile