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Star Ratings Disappeared but Reviews Show

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Company: GolfCave

2. Address: 1 Clarkton Drive, Clark, NJ 07066

3. 732-382-CAVE (2283)

My company had star ratings that are no longer showing. I took a screenshot of GolfCave (my company) and another company that is showing the star ratings. Any idea why they just disappeared? Screen Shot 2016-08-02 at 4.07.44 PM.pngScreen Shot 2016-08-02 at 4.08.32 PM.png

1 Expert replyverified_user

Re: Star Ratings Disappeared but Reviews Show

Top Contributor
# 2
Top Contributor
Hi Lee

You need at least 5 (or possibly 6) reviews to have the stars show up. Looking at your listing, you currently have 4 reviews.

If you previously had the star rating showing in the Knowledge Panel, then it looks like either some reviewers have removed their reviews or Google's algorithm has automatically removed them for some reason.

Priya Chandra, Google My Business Top Contributor
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